Business Productivity
Category: Amazon Chime SDK
Add voice bots to your existing telephony services to using Amazon Chime SDK
How can I add Amazon Lex voice bots my existing telephony services? Many customers would like to improve the customer contact experience by incorporating voice chatbots. However, customers may not want to disrupt their telephony infrastructure in order to add this capability — for example, they may wish to leverage existing infrastructure, retain telephone numbers, […]
Get higher quality call recordings using Amazon Chime SDK call analytics
Voice enhancement for call recordings using machine-learning-powered denoising and a new speech superresolution model Why is it important to have higher quality audio recordings? Organizations record phone calls and archive call recordings for a variety of reasons including regulatory compliance and customer service quality control. For example, in many regulated industries, such as financial services, […]
Summarization of call recordings using a Large Language Model with Amazon Chime SDK Call Analytics
The Amazon Chime SDK is a set of composable APIs that enable builders to add communications capabilities to their applications. The call analytics feature of Amazon Chime SDK helps enterprises to record, transcribe and analyze customer conversations. Using the call analytics feature, it is easy to record calls, automatically transcribe conversations and extract insights such […]
Introducing the Amazon Chime SDKs for iOS and Android
The Amazon Chime SDK is a set of real-time communications components that developers can use to quickly add audio calling, video calling, and screen sharing capabilities to their own applications. Developers can leverage the same communication infrastructure and services that power Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their […]
In the Realm of Artificial Intelligence and Machine Learning: Exploring Amazon Chime SDK’s Audio Science Innovations
Introduction I recently had the chance to sit down with Mike Goodwin, Sr Manager Applied Science for Amazon Chime SDK to discuss his team’s work and gain a deeper understanding of their latest innovations. As a driving force behind new audio technologies, the Amazon Chime SDK is continually pushing the boundaries of what is possible […]
Monitoring Voice Communications: Building a Dashboard for Amazon Chime SDK Voice Connectors using CloudWatch
Introduction When creating an Amazon Chime SDK Voice Connector dashboard with the help of Amazon CloudWatch’s robust monitoring capabilities, you can proactively identify and address issues that may arise, ensuring uninterrupted and high-quality voice communication. Amazon Chime SDK Voice Connector is a cloud-based service that provides Session Initiation Protocol (SIP) trunking for voice calling. It […]
Streamlining Media Workflows: Amazon Chime SDK’s Advanced Composition Capability for Media Pipelines
On 7/24/2023, Amazon Chime SDK introduced enhancements to the composition capability of media pipelines in Amazon Chime SDK. These enhancements enable the combination of multiple video streams and screen sharing into a unified virtual presentation. Users can overlay videos and create dynamic transitions to enhance the visual experience. Additionally, 10 new layout elements have been […]
Effortlessly Summarize Phone Conversations with Amazon Chime SDK Call Analytics: Step-by-Step Guide
Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone conversation health. This demo, Amazon Chime SDK Call Analytics Real-Time Summarizer, utilizes the Amazon […]
Optimizing Communication Infrastructure by Analyzing CDRs (Call Detail Records)
Amazon Chime SDK Voice Connector is a cloud-based service that provides SIP trunking for voice calling. It is widely used by businesses and organizations to facilitate communication with customers and partners. With Amazon Chime Voice SDK Connector, you can connect your existing phone system to the cloud and take advantage of features such as scalability, […]
Add real-time call analytics to voice calls with hands-on workshop
Amazon Chime SDK launches hands-on workshop for real-time call analytics You can now learn how to use Amazon Chime SDK real-time call analytics with the Using Amazon Chime Call Analytics Workshop, a recent addition to AWS Workshops, a growing collection of self-paced tutorials designed to teach practical skills and techniques to solve business problems with AWS. […]