Business Productivity

Category: Amazon Chime

Monitoring and troubleshooting with Amazon Chime SDK meeting events

Meeting events allow you to collect client metrics from your audio, video, and screen sharing applications using the Amazon Chime SDK. By integrating meeting events with Amazon CloudWatch, you can view a snapshot of critical information in the Amazon CloudWatch dashboard. For example, if a user encounters a failure while joining a meeting, you can […]

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Automate moderation and sentiment analysis with Amazon Chime SDK messaging

Live event organizers need to communicate in large streaming events, live streamed product demonstrations, and keynote speeches at a conferences over multiple modalities including video and chat, but existing chat solutions often do not scale to support tens of thousands of participants. Amazon Chime SDK messaging is secure, persistent, and can scale up to 100k […]

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Transforming audio and shared content in the Amazon Chime SDK for JavaScript

During the course of a virtual meeting, participants sometimes want to share rich media in addition to their standard audio and video. The Amazon Chime SDK enables customers to share media from other applications or browsers into a meeting, such as music for an online fitness class. You can share audio and video from your […]

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Video-Call Escalation powered by Amazon Connect and Amazon Chime SDK

In late 2019 and early 2020, the concept of a “routine” shifted overnight in both professional and personal arenas. Terms like “social distancing”, “shelter at home”, and “quarantine” have become mainstream buzzwords, and many jobs normally accomplished in an office have moved to virtual settings. Making agents accessible through multiple channels (such as voice, chat, […]

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How to Screen Share from iOS Devices Using Amazon Chime SDK

The Amazon Chime SDKs for iOS and Android allow application developers to integrate real time audio, video and screen share functionality into their iOS and Android applications. The screen sharing functionality uses the same content sharing concept introduced in the Amazon Chime SDK for JavaScript (except that audio sharing is not supported). With screen sharing, […]

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Join Amazon Chime meetings with Alexa to stay connected with co-workers

Customers are always looking for easy ways to join work meetings virtually with high-quality video and audio. There can be technical challenges connecting to a meeting or unreliable video and audio. There are also inherent problems such as simultaneously using a computer as a screen for the meeting and a device to draft notes. The […]

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Build chat features into your application with Amazon Chime SDK messaging

Overview We have heard from Amazon Chime SDK customers since our launch in 2019 that they need messaging features in their applications. Telehealth customers want to enable real-time and asynchronous communication between care providers and patients. Live event hosts want participants to discuss content in real-time over messaging while they watch a video stream. Services […]

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Amazon Chime SDK Smart Video Sending Demo

The Amazon Chime SDK provides real-time communications components that developers can use to quickly add audio, video, and screen sharing capabilities to their own web or mobile applications. In this blog post, we introduce the open-source Amazon Chime SDK Smart Video Sending Demo. The Demo showcases how to dynamically display up to 16 video tiles […]

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Build a video contact center with Amazon Connect and Amazon Chime SDK

Businesses are investing in video-enabled experiences. They’ve been clear they want to embed more video-enabled functionality in the customer support products and services that they already offer to their customers. Businesses are prioritizing video for the processes used to connect their customers to support agents, or route other inbound inquiries. They have a variety of use […]

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Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

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