Category: Amazon Chime

The challenge of effectively connecting employees to each other and to critical business processes continues to grow as more information workers collaborate on multi-sites and remote teams. Our customers tell us that their employees need access to online meeting services with group audio, video, and screen sharing as well as advanced features like guest access […]

Today, Amazon Chime announced a global expansion by extending hosting of online meetings to 14 AWS regions. Customers choose which AWS regions can host their meetings, and then Amazon Chime selects the region for each meeting to optimize the experience for meeting participants. Where a meeting is hosted is important, because every participant sends and […]

At AWS re:Invent 2019, the Amazon Chime session track offers a breadth of new capabilities for web or telecom application developers. Let’s review the two main areas of focus for builders and developers with Amazon Chime in this year’s re:Invent. New Amazon Chime SDK The Amazon Chime SDK enables developers to build real-time experiences into […]

Across industries, our customers have increased investments in communication-enabled applications. For example, retailers are integrating two-way video into customer service applications, and healthcare providers are using video to connect physicians and patients. Our customers, however, tell us that building real-time communications applications is a challenging and time-consuming process requiring large up-front investments, developing specialized skills […]

In March 2019, AWS launched Amazon Chime Voice Connector, a pay-as-you go SIP trunking service for your on-premises phone system that can save you over 50% on your voice calling costs. The service is delivered over your Internet connection or AWS Direct Connect and can elastically scale up or down to meet your business needs. […]

Voice communications are often the front-line of a company’s identity. Companies require highly-available voice calling services to ensure they are always reachable by their customers. To ensure these requirements are met, businesses often build redundancy in their voice infrastructure and their connectivity to the Public Switched Telephone Network (PSTN). This post shows how you can […]

Customers tell us that the way Amazon Chime starts meetings is a productivity game-changer for their companies. Not only does Chime auto-call start meetings on time, meetings can start as soon as someone joins, without waiting for the host, allowing available participants to start getting work done. While this works for a broad set of […]

This week, AWS will be at Enterprise Connect where we are excited to hear from customers and meet with our partners. We are also announcing new capabilities for our contact center and communications services – Amazon Connect, Amazon Chime, Alexa for Business, and Amazon WorkDocs. To learn more about these new capabilities – read on. […]

After the initial launch of Amazon Chime, one specific question that we were frequently asked by our customers was if Chime would one day support letting users connect directly to the public switched telephone network (PSTN). With the release of Amazon Chime Business Calling and Amazon Chime Voice Connector, that day has arrived! Business Calling […]

If you host meetings with attendees outside of your company, you know how disruptive it can be sometimes when your attendees have trouble joining your meeting. It might be because they are unfamiliar with your conferencing solution, or they join only to find that they cannot access critical features, like screen sharing. The Amazon Chime […]