Business Productivity

Category: Amazon Chime SDK

Docomo Online Counter

How NTT DOCOMO added video customer support using AWS

This blog post was co-written by Masaki Yoshii, LABO Managing Director at Peers Co, Ltd,. and Takeshi Kobayashi, Sr Solutions Architect at AWS, supervised by Seiji Nishihiro, Senior Manager Consumer Marketing Department at NTT DOCOMO, INC.. Introduction In 2022, NTT DOCOMO, INC., one of the largest mobile phone operators in Japan, successfully deployed their online […]

How NTT East utilizes Amazon Chime SDK to adapt to digital transformation

This is a guest blog written by Yoshio Nakamura at NTT East. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. NTT East primarily provides internet connection services and mobile communication services as a regional communication service provider […]

Architecture diagram for sending formatted metadata to the data lake created by Amazon Chime SDK call analytics

Using call metadata to enhance insights provided by Amazon Chime SDK call analytics

Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call analytics by parsing the metadata provided by a voice infrastructure. Metadata parsing is done […]

Meetings for Jira with Amazon Chime architecture layout

How Jira users’ collaboration is improved by using Amazon Chime SDK

How Jira users’ collaboration is improved by using Amazon Chime SDK Anna Odrynska, Chief Strategy Officer at Alpha Serve This is a guest blog written by Anna Odrynska, Chief Strategy Officer at Alpha Serve. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content […]

Label multiple speakers on a call with speaker search

Use Amazon Chime SDK’s call analytics to label speakers in a conference call Why is it useful to label speakers on conference calls? In many multi-party voice communications use cases, it is important to identify and label the active speakers in real time, in order to know what was said and by whom. This information […]

Zoom and AWS

Generating insights from Zoom Meetings with AWS

Introduction Today, you can use AWS machine learning services to get real-time insights from your calls. Machine learning-generated insights include live transcriptions to remove note-taking requirements, user sentiment and phrase detection to drive in-call guidance, and conversation characteristics such as talk speed and non-talk time for in-call coaching. Organizations use these insights to help improve […]

Enable skill calling through Alexa devices with new features in the Amazon Chime SDK

For the first time, companies will enable users to place calls from their own Alexa skills, connecting them to existing support flows. With the growth and advancement of voice AI like Amazon Alexa, hundreds of millions of devices support voice-activated commands to take care of simple tasks through Alexa skills. However, today, when an Alexa customer wants to call […]

Topdanmark builds screen sharing tool using AWS Communication Developer Services (CDS)

This post was co-written with Pramod Amarnath Jingade, Senior Developer and Rasmus Thorup Windfeldt, Solution Manager at Topdanmark Topdanmark is one of Denmark’s largest insurance companies, established in 1899 and today offers a wide range of insurance products for both private individuals, business and agriculture. In this post, we will explore how Topdanmark used the […]

How to build a smart interactive voice response (IVR) call routing system

Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and allowing them to respond using their own voice or via dual-tone multi frequency (DTMF) input on their phones. IVRs are commonly used in automated, self-service use […]

Amazon Chime SDK live connector for live streaming

Amazon Chime SDK launches live connector for streaming

A new Amazon Chime SDK feature, Live Connector, allows builders to connect live streams directly from their apps and websites to streaming platforms, enabling videos to reach millions of viewers through WebRTC. The Amazon Chime SDK is a set of APIs that removes the heavy lifting associated with designing and maintaining a back end media […]