Tag: SIP Media

Introduction Today, you can use AWS machine learning services to get real-time insights from your calls. Machine learning-generated insights include live transcriptions to remove note-taking requirements, user sentiment and phrase detection to drive in-call guidance, and conversation characteristics such as talk speed and non-talk time for in-call coaching. Organizations use these insights to help improve […]

For the first time, companies will enable users to place calls from their own Alexa skills, connecting them to existing support flows. With the growth and advancement of voice AI like Amazon Alexa, hundreds of millions of devices support voice-activated commands to take care of simple tasks through Alexa skills. However, today, when an Alexa customer wants to call […]