AWS Contact Center
Author: Anjali Khambete
Anjali Khambete is a Specialist Solutions Architect at AWS based in Atlanta, GA. She has extensive experience guiding large enterprise customers through seamless migrations to Amazon Connect. With a deep understanding of customer challenges, she architects elegant, simplified solutions by working backwards from problem statements.
Elevate your contact center: AI-powered analytics with Amazon Connect
In today’s competitive business landscape, delivering exceptional customer experience (CX) is no longer a luxury—it’s a necessity. At the heart of this evolution lies the power of insights and analytics, transforming how organizations understand, predict, and respond to customer needs. Amazon Connect is at the forefront of this revolution, offering cutting-edge solutions that harness the […]
How to protect against spam calls for click-to-dial
Amazon Connect customers can configure click-to-dial functionality on their website using the StartOutboundVoiceContact API. This enables agents to reach out to callers located in a much wider global area, without requiring Amazon Connect customers to provision numbers in several regions. This provides a frictionless experience where customers provide a phone number and Amazon Connect initiates […]