AWS Contact Center
Author: Venkatesh Allamkam
Drive insights of customer’s self-service IVR journey with Amazon Connect and personalized dashboards
Customers typically want access to their contact center data to drive better decisions. Amazon Connect flows are a great place to capture metrics and drive outcomes. These flows define how customers experience your contact center from start to finish. At the most basic level, flows enable you to customize your IVR (interactive voice response) system. […]