Author: Cuong Do Vu

Introduction Smartphones have become the standard method of communication for consumers, with an estimated 6.8 billion users worldwide in 2023. The World Health Organization reported an estimated 1.3 billion people living with a disability. A portion of this population may not be able to use smartphones easily in their daily lives. This results in the […]

Introduction Customers expect multiple channel options when contacting customer service departments. Amazon Alexa smart speakers have become increasingly popular in households globally. Contact center innovators can exceed customer expectations by enabling Alexa as an additional channel with Amazon Connect. Adding Alexa as a channel will provide customers with additional choice and convenience, resulting in a […]