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Author: Hira
Hira leads Solutions Architects who help customers and partners build cool experiences on AWS. He likes to hog the whiteboard and tell developer tales.
AI Powered Speech Analytics for Amazon Connect (Preview)
One of the primary motivations for Amazon Connect is to make it easy for our customers to deliver better customer service at a lower cost. Applied Artificial Intelligence (AI) permits us to investigate new ways to raise the bar for customer service. Can an AI-based agent participate in the conversation and recommend actions or find […]