AWS Contact Center
Author: Jamal Arif
Jamal is a Senior Solutions Architect at Amazon Web Services, specializing in AWS container services. He has extensive experience in designing innovative, resilient, and enterprise-scale solutions using AWS technologies. In his spare time, Jamal enjoys hiking and mountain biking outdoors with his family. He is based in California, USA.
Configure single sign-on using Google Workspaces for Amazon Connect
Single sign-on (SSO) is an authentication mechanism that allows users to access multiple applications securely with a single set of credentials. Users no longer need to remember multiple usernames and passwords, allowing them to maintain a singular experience for authenticating into multiple applications. Contact Centers applications are no different and require the ability to utilize […]