AWS Contact Center
Author: Magdalena Nedelcu
Magdalena Nedelcu is the Worldwide Technical Leader for Amazon Connect with a demonstrated history of implementations in the Contact Center space for 20 years, over 10,000 agent seats. Client-centric approach. She is passionate about building innovative solutions using AWS services to help customers navigate their journey to the cloud to achieve their business outcomes.
Elevating Amazon Connect digital enablement with learning plans and badges
In the fast-paced world of cloud innovation, staying ahead of the curve can be a challenge. At Amazon Connect, we’ve recognized the need to provide comprehensive and up-to-date training resources to our customers and partners. Since its launch in 2017, Amazon Connect has disrupted the contact center industry with as a secure, scalable, and feature-rich […]
Automate agent workflows with the Salesforce CTI Adapter
Automate agent workflows with Salesforce CTI Adapter CTI Flows Many applications offer the ability to automate the agent workflows, however, this is an esoteric task that requires specialized coding skills. Starting with version 5, the Amazon Connect CTI Adapter for Salesforce introduced the concept of CTI flows. CTI flows is a graphical user interface similar to […]