AWS Contact Center
Author: Rejean Bourgault
Rejean Bourgault is the public sector country leader for Amazon Web Services Canada (AWS). With 30 years of global technology industry expertise, Rejean is a trusted advisor to government, non-profit, healthcare, and education institutions that are eager to achieve digital transformation with cloud, machine learning, and Internet of Things (IoT) technologies. He is a respected thought leader in global business management, sales, business development, engineering, and operations. Rejean is regularly called upon as a public speaker that shares his vision for why today’s technology is laying an exciting and promising future for Canada and the world
Canadian Customers dialed in to the benefits of Amazon Connect
At this time last year, AWS saw more than 5,000 new cloud-based contact centers spring up to deal with the fallout of the COVID-19 pandemic. Customers chose Amazon Connect because it is easy to set up, use, and scale. One of those customers was the Government of Canada, launching a cloud-based call center for its […]