AWS Contact Center
Category: Amazon Bedrock Knowledge Bases
Boost customer service with Amazon Connect AI-enhanced email workflows
1. Introduction Amazon Connect Email delivers built-in capabilities to prioritize, assign, and automate customer service email resolution within Amazon Connect’s unified omni-channel contact center platform. Organizations can manage email interactions alongside voice and chat, route emails based on customer attributes and content, and maintain interaction history within customer profiles. This blog describes how to add […]