AWS Contact Center

Category: Travel and Hospitality

Generative AI unlocks 60% faster Japanese VoC analysis with Amazon Connect Contact Lens

Generative AI unlocks 60% faster Japanese VoC analysis with Amazon Connect Contact Lens

We will introduce how generative AI contributes to VoC (Voice of Customer) analysis in contact centers, particularly focusing on the advantages of methods using the latest LLM (Large Language Model) technology and their superiority when compared to conventional approaches.

How ANA X lowered costs by 58% with Amazon Connect

How ANA X lowered costs by 58% with Amazon Connect

ANA X leveraged its expertise and options to successfully migrate from an on-premises PBX-centric call center system to the cloud-based Amazon Connect. This article shares the background and successful experience, touching on the possibility for readers to realize system migration and operation on their own.