AWS Contact Center

Category: Asia Pacific

Generative AI unlocks 60% faster Japanese VoC analysis with Amazon Connect Contact Lens

Generative AI unlocks 60% faster Japanese VoC analysis with Amazon Connect Contact Lens

We will introduce how generative AI contributes to VoC (Voice of Customer) analysis in contact centers, particularly focusing on the advantages of methods using the latest LLM (Large Language Model) technology and their superiority when compared to conventional approaches.

Frost Radar™ recognizes AWS as a 2024 Leader for Contact Center as a Service in APAC and EMEA

Frost Radar™ recognizes AWS as a 2024 Leader for Contact Center as a Service in APAC and EMEA

In the 2024 Frost Radar™ reports for the Asia-Pacific (APAC) and Europe, Middle East, and Africa (EMEA) regions, Amazon Web Services (AWS) is recognized as a leader in the contact center-as-a-service (CCaaS) market. The reports highlight the continuous innovation and growth of Amazon Connect in this space. Both reports highlight the cloud-native architecture, advanced capabilities, and […]