AWS Contact Center

Tag: amazon connect tasks

Easy medical lab appointment check-in and triage with Amazon Connect Tasks

There are many situations where the activities you are running on a daily basis require queuing and prioritization so that you can optimize time spent by your employees by tracking their tasks. For example, nearly half of the time of nurses at a medical laboratory is spent on follow-up tasks in external applications and these […]

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Automate follow-up work with Amazon Connect Tasks and Contact Lens for Amazon Connect

At the end of an interaction with a customer, agents have to create follow-up work items with other teams in order to provide the best end to end customer experience. Some examples include customer requests to mail specific product or services brochures, mailing a physical copy of a maintenance contract the customer has agreed on […]

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