AWS for Industries
Author: Kelly James
Kelly James is Vice President and General Manager, Energy & Utilities at Salesforce Industries (formerly Vlocity). Kelly has nearly 20 years of experience delivering IT solutions to the energy and utility sector. She has defined industry applications and led solution and strategy teams for Utility CIS, CRM, and CX solutions with companies including Opower, Oracle, and Vlocity. In her role with Salesforce Industries, Kelly is responsible for defining energy and utility industry strategy and delivering cloud based-solutions to utility companies that increase customer satisfaction and business agility while reducing operational costs.
How utilities confront disruption with focus on customers and digital transformation
For a while now, we in the utilities industry have been replacing the traditional, static, one-way relationship between energy provider and consumer with one that is dynamic, situational, and interactive. Known as “Utilities 2.0,” which our colleagues at Deloitte explained a few years ago, it puts the customer at the center of regulated utility service. […]