AWS for Industries

Category: Power & Utilities

Advancing corporate energy goals through flexibility management for renewable energy portfolios

In recent years, corporate sustainability efforts have evolved from marketing campaigns championed by progressive tech companies into mainstream, multi-faceted programs, highly scrutinized by customers, shareholders, and employees. Today, nearly every major company has some sustainability initiative, with these investments frequently being pursued as an attractive financial strategy in addition to prudent public relations. Energy management […]

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Vector and AWS join forces to accelerate the future of energy

Note: This blog is derived from a Vector/AWS July 27, 2020 Media Alert Today, Amazon Web Services (AWS), an Amazon.com company, announced a multi-year strategic alliance with Vector, one of New Zealand’s largest energy companies, to jointly develop the New Energy Platform (NEP). Powered by AWS, the NEP is an Internet of Things (IoT) and […]

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Smart Energy Water unlocks global utility digital transformation using AWS

Digital transformation is reinventing the core operations of electric, gas, and water utilities. Over the last several years, digitization has helped utilities evolve to meet current and future challenges. As innovation now touches business- and customer-centric operations, the question is this: How has the rapid scale of adoption occurred? A new generation of proactive customers […]

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PayGo Utility Digital Check Out runs on AWS

How PayGo enhances utility customer satisfaction with AWS based digital payment solutions

PayGo® Utilities (PayGo) provides a flexible prepay platform, postpaid billing, and payment solutions for utility companies. That means any electric, gas, water, or high speed internet company can give its customers control over paying for their usage. PayGo is deployed directly to the utility and leverages smart meter infrastructure. Notable PayGo reference clients include Ameren, […]

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EDF stays connected during Covid-19 pandemic

A key focus of our IT team here at EDF whilst working through Covid-19 is to maintain connectivity and continuity of service for our associates and customers alike. As the UK’s largest generator of low carbon electricity and a competitive energy provider, we aim to be available to our customers however and whenever they chose. […]

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Four trends driving global utility digitization

The Power & Utilities industry has reached an inflection point in digitization as early adopters give way to early majority growth. Our utility customers have shared four trends that have accelerated their digitization plans enabled by cloud technology and services. Sustainability is imperative Utility stakeholders including regulators, customers, and investors are pressuring utilities to declare […]

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How Opus One Solutions is helping utilities decarbonize effectively with AWS-powered planning system

From Utility Dive’s 2020 State of the Electric Utility Survey, it’s clear that the transition to clean energy continues to be the biggest driver of sector transformation. Of the 566 utility executives and professionals surveyed around the world, 46 percent said sustainability, integration of renewable energy, and environmental concerns were most important to their business. […]

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How utility executives elevate the customer experience with Amazon Connect

Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]

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Forecasting energy usage using Amazon machine learning and data lakes

Executives within utilities and energy providers of all types and sizes have multiple ongoing needs to forecast energy usage. For example, as chief customer officer, your teams can use energy forecasts at the household level to proactively engage homeowners with high bill alerts and predict pre-pay or month-end energy charges. As the head of energy […]

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How lekker Energie improves customer service productivity and accessibility with Amazon Connect

When we jointly assumed responsibility at lekker in 2013, the company was deep in the red. We strategically realigned lekker to prioritize “working backwards” from our customers’ needs and this resulted in a business turnaround. Since then, customer retention has played a major role in lekker’s sustainable profitability.  While customers come to lekker because of […]

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