Tag: SKIFT

Anybody who knows me, knows I love cars. And the faster, louder, and more impractical, the better! Growing up, I enjoyed working on the cars I owned, trying to make them just a bit more powerful. However, my projects were mostly limited to bolt-ons or things I could do in my parents’ garage, like installing […]

The concept of digital transformation has been around for quite some time, having achieved buzzword status in most corporate circles. In the hospitality and travel industry, executives have been talking about it for nearly 10 years, but many are still trying to understand what it really means. One thing I have learned by working with […]

Customers are coming back to travel brands in droves, eager to venture to new places and sample new experiences. But customers have changed a lot over the past 2 years. They’ve acquired new needs and buying habits and experimented with new products, services, and brands. That poses a challenge for travel and hospitality companies who […]

This has been a disruptive 18 months for travel and hospitality companies, and how this pandemic will end remains ill-defined and elusive. The industry disruption is now all too familiar: airplanes idled, airport terminals shuttered, and hotels and dining rooms closed. This was a wakeup call for the travel and hospitality industry. New demands were […]

I’ve been attending the SKIFT Global Forum, one of the premier global events for the travel and hospitality industry, for many years. This year was unique for a few reasons, first among them being the fact that the event was a completely virtual experience. Another difference this year was that my colleague David Peller, Managing […]