Category: Travel and Hospitality

Customers are coming back to travel brands in droves, eager to venture to new places and sample new experiences. But customers have changed a lot over the past 2 years. They’ve acquired new needs and buying habits and experimented with new products, services, and brands. That poses a challenge for travel and hospitality companies who […]

Have you ever needed to dash across a busy airport to catch your plane or book a flight at the last minute for an impromptu vacation? While most travelers are eager to explore a new destination, an improved customer air-travel experience can make the whole journey even more enjoyable. If you happen to be flying […]

What does the future of air travel look like? We enjoyed a closeup view of what’s in store at the Future Travel Experience EMEA, a gathering of air transport’s digital and innovation leaders held this year in Dublin from June 7–9. A gold sponsor of the event, Amazon Web Services (AWS) was there in force, […]

QR code menus have gained popularity due to the rise of the COVID-19 pandemic. Last year, CNBC reported that Bitly, a link management service, saw a 750 percent increase in the number of QR code downloads in the past 18 months. There are many benefits to using QR code menus instead of printed menus. Restaurants […]

I’ve spent most of my career in the travel and hospitality industry. For those of you who have done the same, you know that has meant a lot of ups and downs—9/11, the 2008 financial crisis, and of course, the COVID-19 pandemic. Despite these challenges, the accommodations and lodging industry always bounces back. In fact, […]

The How We Built This blog series features conversations with C-suite executives that are building innovative restaurant technologies on AWS The recipe for restaurant recovery begins with efficient operations and satisfied customers. But inflation, rising food costs, and supply chain disruptions present daunting headwinds. According to the Bureau of Labor Statistics, foodservice employee turnover rates […]

I recently attended the CAPA Airline Leaders’ Summit – Airlines in Transition in Manchester, United Kingdom. As noted in my previous blog, I was thrilled to engage with my peers in person again and share my thoughts on how airlines are using digital transformation to prepare for the future and to optimize core operations. In […]

Many quick service restaurants (QSRs) and dining brands rely on third-party point-of-interest data to understand if they’re making the right market expansion moves. For example, a QSR looking to place its first location in New York City may want to know the clustering of bars and nightlife venues in Manhattan to set hours of operation […]

I am delighted to announce that the inaugural Amazon Web Services (AWS) Industry Innovators: Travel and Hospitality virtual event will be held on June 14, 2022. Industry Innovators is a half-day event dedicated to sharing travel and hospitality innovation stories and insights. Join us to hear how your peers at Dine Brands Global, Melia Hotels […]

At the beginning of April, I headed to Manchester, United Kingdom, to attend the CAPA Airline Leaders’ Summit – Airlines in Transition. This was the first in-person event I had participated in for 2 years, and it did not disappoint. The conversation was about strategic topics and key megatrends, including decarbonization, point-to-point travel, business travel, […]