Category: Travel and Hospitality

We have an exciting re:Invent 2021 planned for customers in the travel and hospitality industry. This year, Amazon Web Services (AWS) heads back to Las Vegas to celebrate 10 years of AWS re:Invent with five keynotes, 20+ leadership sessions, and over 1,200 breakout and interactive sessions from November 29 through December 3—including several industry-specific sessions […]

Consumer brands operate in an ever-changing world. Over 600k businesses open each year in the US alone, and nearly as many close. Surviving as a consumer brand in this highly competitive and evolving industry requires ever-more innovative strategies when creating a market development strategy. And success requires thorough analyses of the prospective market. Location data […]

Today we are excited to announce the launch of Alexa Smart Properties for Hospitality in the UK. From today, solution providers and UK properties can start integrating Alexa’s world-class AI into valuable end-to-end experiences at scale. Alexa Smart Properties simplifies tasks for guests like playing music, ordering room service, calling the front desk and even […]

Time to start the streamlining data exchange process – we can help make it a reality Up until 2019, the travel and hospitality industry experienced unprecedented growth. Airlines carried over 4.5B passengers (IATA), as well as the U.S. hotel industry registered record breaking performance and record profit margin. Digital transformation was in full swing. Moreover, […]

This has been a disruptive 18 months for travel and hospitality companies, and how this pandemic will end remains ill-defined and elusive. The industry disruption is now all too familiar: airplanes idled, airport terminals shuttered, and hotels and dining rooms closed. This was a wakeup call for the travel and hospitality industry. New demands were […]

Amazon’s culture of customer obsession and AWS Cloud technology can help airports build what’s next in travel. I recently joined Amazon Web Services (AWS) to lead the worldwide airport industry segment. I’ve worked in airport technology for more than 20 years and I’ve seen airports use new technologies to continuously improve and increase capacity. As a […]

Travel booking websites were hit hard during the worldwide lockdowns during the global COVID-19 pandemic. Steep drops in airline travel meant every booking was critical, and delighting customers was essential to ensuring loyalty and repeat business. Furthermore, data privacy and security is more important than ever, as any breech becomes front page news, potentially damaging […]

The restaurant industry faced severe challenges during the pandemic. In the United States alone, 110,000 establishments closed. Nearly 2.5 million jobs were erased from pre-pandemic levels. According to the National Restaurant Association sales dropped by $240 billion from an expected $899 billion. Restaurant brands are taking action to preserve their business, improve customer loyalty, and […]

For almost a decade, the partnership between SiteMinder and AWS has helped create innovative, secure products for tens of thousands of accommodation businesses around the world. David Peller, Managing Director of AWS Travel and Hospitality, recently sat down (virtually) with the SiteMinder’s cofounder and CTO, Mike Rogers, to chat about the last 18 months, the […]

Noah Glass, founder and CEO of Olo, joins Steven M. Elinson, AWS Head of Worldwide Restaurants and Food Services, to discuss how he started and then took his company public through an initial public offering (IPO). Olo, short for Online Ordering, became a lifeline during the recent disruption of the restaurant industry. Glass founded the […]