Category: Travel and Hospitality

As the travel and hospitality industry reopens, providers are focused on keeping operational costs in line and managing the complexities of hiring and training their workforce. In this moment, travel and hospitality providers must also remember the importance of being customer-obsessed. The slate has been wiped clean on customer loyalty. For most travelers and guests, […]

This is a guest post from Dr. Özgür Zan, Managing Director at WeBee. — It’s no secret that the hospitality industry has been going through a rough patch. Even as COVID-19 lockdowns and other pandemic restrictions begin to ease, people remain concerned about the potential risks of physical touch. Although digitalization has been a trend […]

Last year was unprecedented for the travel and hospitality industry and for travelers and guests, providers and suppliers, employees and stakeholders alike. As a result of the disruption, companies that relied on moving average forecasting or looked to the same period last year have found themselves at the helm of a rudderless ship. Without accurate […]

Ilya Gutlin, Chief Commercial Officer of Elenium joins David Solomito, Head of Global Marketing for AWS Travel and Hospitality, for a broad-ranging discussion around how AWS Partners are helping customers build resilience and prepare for what’s next in travel and hospitality. During this unprecedented time for the industry, we have been inspired by the innovations […]

This is a guest post from Jordan Hollander, co-founder of HotelTechReport.com — The pandemic turned the world upside down. It has forever changed consumer behavior and forced businesses to rethink the way they operate. Despite the rapid adoption of technology and software in verticals like fintech (financial services) and biotech (medical), digital transformation has been […]

Vijay Achanti, Hospitality Market Lead for Capgemini joins Florian Tinnus, Worldwide Partner Leader for AWS Travel and Hospitality, for a broad-ranging discussion around how AWS Partners are helping customers build resilience and prepare for what’s next in travel and hospitality. During this unprecedented time for the industry, we have been inspired by the innovations that […]

James Hunt, CCO of Local Measure, joins Joanna Todd, WW Head Accommodations and Lodging for AWS Travel and Hospitality, for a broad-ranging discussion around how AWS Partners are helping customers build resilience and prepare for what’s next in travel and hospitality. During this unprecedented time for the industry, we have been inspired by the innovations […]

Since publishing this post, we have learned of the passing of Philip Wolf. We extend our heartfelt sympathies to his family and friends, colleagues, personal and professional acquaintances. He will be missed. — Delta Air Lines plans for all of its pilots to be back at work this fall as it prepares for recovery in […]

Manish Sood, CTO, Founder and Chairman of Reltio joins Sekhar Mallipeddi, Worldwide Technical Leader for AWS Travel and Hospitality, for a broad-ranging discussion around how AWS Partners are helping customers build resilience and prepare for what’s next in travel and hospitality.During this unprecedented time for the industry, we have been inspired by the innovations that […]

This is a guest post from Chris Ratliff is the Senior Vice President, Digital Information & Technology for SP+. — SP+ facilitates the efficient movement of people, vehicles and personal belongings with the goal of enhancing the consumer experience while improving bottom line results for our clients. We are active in the travel and hospitality […]