Category: Travel and Hospitality

AWS re:Invent 2023 made history for travel and hospitality at Amazon Web Services (AWS). AWS launched over 100 new services, features, instances, and AWS Region expansions. Many of these technological advances will help the travel and hospitality (T&H) industry enhance the traveler and guest experience, improve employee experiences, and optimize operations. Companies such as Air […]

The baggage acceptance process plays a critical role in air travel, ensuring the safe and efficient handling of passenger luggage before a flight. In the following use case, we will delve into a framework created by IBM for the modernization of a traditional mainframe-based baggage messaging system using AWS managed services to align with the […]

Companies across industries are increasingly seeking ways to complement their first-party data to build a holistic view of their customers or business. This often means developing a view across channels and engagements, as well as complementing their first-party data with their business partners’ data. This need for data collaboration spans company size, geography, and industry. […]

Large migration and modernization projects can be complex, especially for airlines that rely on legacy technology, including decades-old mainframes. Amazon Web Services (AWS) offers multiple mechanisms to help airlines and other customers overcome common challenges, like lack of communication or employee adoption, to accelerate outcomes. One mechanism, which has been used by several airlines, including […]

One of the most frequent requests we hear from travel and hospitality (T&H) businesses and technology leaders is, “How can we use technology to optimize operations?” Optimizing operations is complex and if not done properly can lead to penalties, loss of yield, and the erosion of brand loyalty. In this blog, we’ll explore how travel […]

The iFood finance department originally used a monolithic application, which was slow to develop new functionalities. Switching to an event-oriented architecture not only accelerated development but also added resilience and performance to its financial middleware. The iFood finance department has a platform called Digital by You (DBY) that helps food lovers (approximately 100,000 iFood employees) […]

Modern airports offer a wide variety of amenities designed to make your journey more enjoyable and productive before boarding your flight. You can stock up on last-minute essentials at a retail store, relax at an airport lounge, or try one of the many restaurants and bars that line the concourses. While travelers routinely take advantage […]

Amazon and the hospitality industry share a common trait—customer obsession. We both believe that enhancing the guest experience and improving operational efficiency can lead to more loyalty and return visits. Amazon and Amazon Web Services (AWS) have developed several solutions and services to help restaurants and bars offer that seamless, digital experience guests crave. One […]

In 2022, more than 30 percent of travel and hospitality companies started their digital transformation by migrating legacy systems and applications to AWS. However, many customers tell us that they still grapple with the decision of which workloads and applications to prioritize during this migration journey. To address this, Amazon Web Services (AWS) has published […]

The How We Built This blog series features conversations with C-suite executives that are building innovative restaurant technologies on AWS Every restaurant operator knows the stress of unforeseen equipment outages and food safety concerns. These issues often result in reactive responses, which can be expensive and diminish the time spent enhancing guest experiences. However, restaurant […]