AWS Open Source Blog
Author: Sunil Ramachandra
Sunil Ramachandra is a Senior Solutions Architect at Amazon Web Services specializing in ISV Security customers. He designs container-based and AI/ML architectures with a focus on enterprise identity integration.
Building a Stateful IT Service Desk Agent with LangGraph on Amazon EKS
IT support teams face a persistent challenge: employees expect instant answers to common questions (VPN setup, single sign-on troubleshooting, new-hire onboarding), but novel or complex issues still require human expertise. An AI agent that confidently answers, “How do I reset my VPN?” but hallucinates a response to “My IAM Identity Center session keeps expiring after […]
Integrating identity providers, such as OneLogin, Ping Identity, Okta, and Azure AD, to SSO into Amazon Managed Grafana
November 8, 2022: This blog post was written prior to AWS renaming AWS Single Sign-On. The new name is AWS IAM Identity Center (successor to AWS Single Sign-On). Please consider all references, in this blog, to AWS Single Sign-On or AWS SSO as being AWS IAM Identity Center. September 8, 2021: Amazon Elasticsearch Service has […]