AWS Public Sector Blog
Author: Max Klass
Max is a solutions architect at AWS. He helps UK public sector organizations adopt cloud technologies and innovate on AWS to improve their offerings.
How public authorities can improve the freedom of information request process using Amazon Bedrock
Many public sector agencies consist of multiple departments, each with their own functions. This can introduce administrative delays when processing incoming requests due to challenges such as needing to manually route the ever-growing volume of paperwork to the correct destination. This blog explores how Amazon Bedrock can be used to address these challenges by classifying documents based on their key topics and appropriately distributing them. In particular, we will focus on improving the efficiency of the freedom of information (FOI) request process, but this solution can be applied to various public sector use cases.