AWS Public Sector Blog
Author: Mo Zaman
Mohammad (Mo) Zaman is a leader for the solutions architecture team at Amazon Web Services (AWS). He leads a team of solutions architects supporting customers across United States northeast region. He holds a BBA in accounting and computer information systems from Baruch College, City University of New York.
Creating an outbound calling solution during a pandemic using Amazon Connect
City and state government leaders are on the front line fighting COVID-19. Government agencies need to reach their constituents at a moment’s notice to communicate everything from the location of disease hot spots, calls for volunteers, providing life-saving guidelines, and keeping the public informed about the current state of affairs. They need to be able to reach citizens virtually or through electronic methods, since meeting in person isn’t an option. In this blog, you learn how to create an Amazon Connect instance, set it up in over a dozen languages, and send messages to millions of people in a short period of time.