AWS Public Sector Blog
Author: Ryan Reynolds
Ryan Reynolds is the strategy lead for justice and public safety at Amazon Web Services (AWS). Ryan is a veteran who began his career in public safety in the United States Army Reserves and Army National Guard.
Achieving “five nines” in the cloud for justice and public safety
Every hour of every day, our nation’s first responders and 9-1-1 personnel rely on a patchwork of telecommunications and public safety applications to protect their residents and save lives. Whether it’s a 9-1-1 answering point, a computer aided dispatch (CAD) system, a records management (RMS) system, or a mobile communications network, emergency response systems must be available and operational at all times. The accepted availability standard for emergency response systems is 99.999% or “five nines” – or about five minutes and 15 seconds of downtime per year.