AWS Public Sector Blog
Author: Stratos Kaloutas
Stratos is director of artificial intelligence & automation at MPAC, leading applied AI and automation initiatives across the organization. He holds a Master’s in AI from York University and certifications as a Google Machine Learning Engineer and in generative AI. Outside of work, Stratos enjoys playing soccer and training at the gym.
How MPAC accelerates IT support resolution using generative AI on AWS
MPAC, Ontario’s property assessment expert managing 5.7 million properties, faced mounting pressure on their IT support desk. Routine requests consumed most of the support team’s resources, creating bottlenecks and impacting organization-wide productivity. MPAC needed a round-the-clock IT support solution that maintained stringent security and governance standards for a public sector organization. MPAC’s IT Support Assistant—powered by their custom MPAC Orchestrator platform and Amazon Bedrock on AWS revolutionized its IT support.