AWS Smart Business Blog
Author: Archana Ambavane
Archana Ambavane is a Sr. Solutions Architect at AWS supporting SMB customers. She has 14 years of application development experience and supports multiple commercial business customers in their cloud adoption journey. Archana is passionate about application development, machine learning, and resiliency. Her experience and knowledge has been vital in helping customers to build resilient, secure, and innovative cloud solutions. She holds a Master's degree in IT and analytics from Rutgers Business School and is based in New York (US).
The Rise of Chatbots: Revolutionizing Customer Engagement
Chatbots are revolutionizing customer engagement for SMBs by providing 24/7 availability, scalability, and personalized interactions, but overcoming limitations requires strategic implementation.