Amazon Connect and Partner Integrations

Anticipate your customers’ needs and resolve their issues faster and more efficiently with Amazon Connect. This cloud-based contact center platform is easy to use and set up, helping you provide satisfying and effective customer interactions. Contact Lens for Amazon Connect and Amazon Lex bring powerful artificial intelligence (AI) and machine learning (ML) capabilities to your contact center. Using speech-to-text and Natural Language Understanding (NLU), the same technology that powers Alexa, you can design conversational interfaces into any application.

The result: by adding automation, your Amazon Connect implementation can engage customers without the need to escalate to an agent. You can track customer sentiment through native real-time analytics. With omnichannel interactions across voice and chat, you can empower your contact center agents to provide your customers with satisfying, proactive, and consistent experiences across channels. The web-based Amazon Connect platform, built on the Amazon Web Services (AWS) Cloud, can be deployed in minutes, versus months, and accessed anywhere through an HTML5-compatible browser to elevate your customer service experience, and improve your agents’ productivity. 

Elevate customer experiences and save 80% with Amazon Connect

Scale to meet demand, and enable agents to deliver superior customer experiences from anywhere.