AWS DevOps Agent

"When AWS introduced DevOps Agent, T-Mobile was at the table from day one. As a design partner, we saw how AWS DevOps Agent can significantly improve root cause analysis across production environments. Our real-world feedback directly influenced how the product evolved. 

Our infrastructure spans multiple clouds and on- premises environments, with application logs centralized in our on-premises Splunk deployment. AWS DevOps Agent's ability to integrate seamlessly with Splunk and analyze logs across these diverse environments has been impactful as we continue to pilot the solution."

Aravind Manchireddy, SVP, Technology Operations, T-Mobile

Western Governor's University (WGU), a leading online university serving over 191,000 students, was among the first organizations to deploy Amazon DevOps Agent into production, doing so even ahead of the preview launch at re:Invent. As a large-scale Dynatrace user, WGU leverages the DevOps Agent's native Dynatrace integration, enabling Dynatrace Intelligence to automatically route problem records to the Agent for investigation and return enriched findings directly back into Dynatrace.

During a recent production investigation, WGU’s SRE team used the DevOps Agent to analyze a service disruption scenario, reducing total resolution time from an estimated two hours to just 28 minutes—a 77% improvement in MTTR. The Agent quickly pinpointed the root cause within a Lambda function’s configuration, surfacing critical operational knowledge that had previously existed only in undiscovered internal documentation.

"It was able to provide the smoking gun, identified the Lambda was the cause. The investigation had almost flawless metrics that matched what we saw on the front-end." He added, "Yesterday was a huge victory, if we can continue to accelerate discovery, I can't describe how much of a victory that would be for our organization." With plans to leverage the DevOps Agent Skills feature, WGU is on track to compress investigation time even further.

Angel Marchena, Director of Technical Operations, Western Governors University

Zenchef is a restaurant technology platform that helps restaurants manage reservations, table operations, digital menus, payments, and guest marketing from a single commission-free system. With a focused DevOps team managing several production environments across multiple business units, they faced a real test when an API integration issue affecting a downstream partner surfaced during a company hackathon, with engineers engaged in the event and nothing significant showing up in monitoring to point them in the right direction.

Rather than pulling engineers off the hackathon, the team brought the issue to DevOps Agent. It worked through the problem systematically, ruling out authentication as a contributing factor, shifting investigation focus to ECS deployments, and ultimately tracing the root cause to a code regression in which a new version failed to handle an unrecognized enum value in the database. The full investigation wrapped in 20-30 minutes, roughly a 75% reduction compared to the 1-2 hours it would have taken manually, and the findings were shared directly with the responsible engineer.

“During the hackathon, we had nearly no available bandwidth to investigate - and we didn’t need it. We’re always trying to be a couple moves ahead, and this kind of proactive investigation just isn’t always possible otherwise. DevOps Agent is enabling new ways of understanding how our platforms behave.”

Theo Massard, Platform Engineering Manager, Zenchef