AWS DevOps Agent FAQs

AWS DevOps Agent is your always-available operations teammate that resolves and proactively prevents incidents, optimizes application reliability and performance, and handles on-demand SRE tasks across AWS, multicloud, and on-prem environments. It investigates incidents and identifies operational improvements as an experienced DevOps engineer would: by learning your applications and their relationships, working with your observability tools, runbooks, code repositories, and CI/CD pipelines, and correlating telemetry, code, and deployment data across all of them. Ask questions, get instant contextual answers, and create custom charts and reports that you can save and share with your team.

AWS DevOps Agent delivers three core benefits:

• Autonomous incident response: Automatically investigates incidents the moment alerts trigger, reducing mean time to resolution (MTTR) from hours to minutes
• Proactive incident prevention: Analyzes patterns across historical incidents to provide targeted recommendations that strengthen observability, infrastructure, deployment pipelines, and application resilience
• On-demand SRE task handling: Provides instant, contextual answers about your environment and enables you to create, save, and share custom charts and reports

AWS DevOps Agent integrates with AWS Support to combine autonomous AI investigation with human expertise. During any investigation, you can escalate to AWS Support with one click, automatically providing Support engineers with complete investigation context including root cause analysis, telemetry correlation, and mitigation plans. This integration accelerates resolution by eliminating the need to manually gather and explain incident details. Customers receive monthly DevOps Agent credits based on their Support plan. Visit the AWS DevOps Agent pricing page for more details.

Amazon CloudWatch investigations helps you accelerate operational investigations across your AWS environment. CloudWatch investigations is available at no additional cost and works within your AWS environment. AWS DevOps Agent goes further by serving as your always- available operations teammate across AWS, multicloud, and on-prem environments. It integrates with your observability tools (including CloudWatch), code repositories, and CI/CD pipelines, correlating telemetry, code, and deployment data to identify root causes, provide detailed mitigation plans, and deliver proactive recommendations that prevent future incidents. Beyond incident response, AWS DevOps Agent handles on-demand SRE tasks, enabling you to ask questions, create custom charts and reports, and get instant contextual answers about your environment. For pricing of AWS DevOps Agent, visit the pricing page.

Yes, AWS DevOps Agent can connect to AWS and third-party observability tools to introspect relevant alarms, metrics, logs, and traces contained in your existing observability tools. AWS DevOps Agent offers built-in integrations with observability tools such as Amazon CloudWatch, Dynatrace, Datadog, New Relic, Splunk, Grafana, and Prometheus. You can also connect to other observability tools by connecting to your own private or remote MCP servers to integrate with additional tools including proprietary systems, specialized platforms, other observability solutions, customer-managed version control systems, internal infrastructure and runbooks in Confluence.

Yes, AWS DevOps Agent can connect to AWS and third-party pipeline tools to introspect deployments and code diffs as it searches for an incident's root cause. AWS DevOps Agent offers built-in integrations with CI/CD pipelines like GitHub, GitLab, and Azure DevOps. You can also connect to other tools by connecting to your own MCP server.

Yes, AWS DevOps Agent can connect to your ticketing tools to trigger root cause investigations from tickets or alarms and publish its findings and suggested mitigation plans back to the originating ticket. You can also connect AWS DevOps Agent to your team's collaboration tools to enable it to publish its activity and findings in team collaboration channels. You can also send events from any event source to AWS DevOps Agent's webhook.

AWS DevOps Agent offers built-in integrations with observability tools such as Amazon CloudWatch, Dynatrace, Datadog, New Relic, Splunk, Grafana, Prometheus, and CI/CD pipelines like GitHub and GitLab. You can extend AWS DevOps Agent beyond its built-in integrations by connecting to private or remote MCP servers, enabling integrations with additional tools such as your organization's custom tools, specialized platforms, or proprietary ticketing systems. AWS DevOps Agent also integrates with collaboration tools such as Slack, ServiceNow, and PagerDuty, streamlining incident response coordination. You can also send events from any event source to AWS DevOps Agent's webhook.

With AWS DevOps Agent, you pay for the time the agent spends on operational tasks, billed per second. There are no upfront commitments. You can start and stop using the agent at any time. You are responsible for fees incurred for other AWS services that you use and connect to AWS DevOps Agent, for example, Amazon CloudWatch Logs Insights queries or trace retrievals. These fees are billed through the respective services at standard rates and are not included in the DevOps Agent pricing. Pricing details are available on the AWS DevOps Agent pricing page.

Yes. Customers who participated in the Public Preview are eligible for the 2-month free trial. The trial begins when you create your first operational task after general availability. Pricing details are available on the AWS DevOps Agent pricing page.

AWS Support customers receive monthly credits toward DevOps Agent usage based on a percentage of their gross AWS Support spend. Credits are issued at the end of each month and are usable the following month. Credits do not roll over to subsequent months. Learn more about AWS Support plans.

Yes, you do need an AWS account to use AWS DevOps Agent.

If you are an administrator, log into the AWS Management Console within a designated AWS account that handles the agent's setup, access controls, and billing. Organize agent environments using "Agent Spaces," logical containers that define the scope and configuration for individual agent instances. Each Agent Space operates independently, allowing you to configure multi-account access, establish connections to third-party platforms (observability tools, pipelines, ticketing and collaboration systems), and manage organizational access permissions. Agent Spaces also serve as deployment points for custom integrations via remote MCP (Model Context Protocol) servers.

If you are an on-call engineer or an SRE who needs to work collaboratively with AWS DevOps Agent to resolve incidents and drive service improvements, you can interact with AWS DevOps Agent via a standalone AWS DevOps Agent web app. Via this web app, customers of AWS DevOps can view agent activity and findings and steer agent actions.

An Agent Space defines the scope of what AWS DevOps Agent can access as it performs tasks through IAM roles and tool integrations. You can create multiple Agent Spaces, typically aligned with team responsibilities or service boundaries, and extend them with integrations to observability tools, CI/CD pipelines, and incident management systems.

Yes, you can use AWS DevOps Agent with any existing or new AWS resources existing in one or many accounts.

No, AWS DevOps Agent does not use your content to train models.

AWS DevOps Agent uses Amazon Bedrock foundation models.

AWS DevOps Agent is available at these Regions. The system is designed to retrieve operational data from multiple AWS Regions across all AWS accounts that have been granted access within the configured Agent Space, enabling comprehensive visibility into distributed infrastructure and applications regardless of their geographic deployment. This multi-Region data collection capability ensures that the agent can perform thorough incident analysis and preventative recommendations across an organization's entire AWS footprint while maintaining centralized processing and control.

AWS DevOps Agent encrypts all customer data at rest using AES- 256 encryption with AWS-managed keys. Customer Managed Keys (CMK) are also supported. Data is stored in the Region in which you create your Agent Spaces.

AWS DevOps Agent maintains detailed journals that log every reasoning step and action taken, creating complete transparency into agent decision-making processes. Additionally, all agent activities are automatically captured by AWS CloudTrail within the hosting AWS account.