Events › AWS Public Sector Days › London

Agenda and sessions

Agenda overview

AWS Public Sector Day 2025 in London brings together public sector professionals from across the UK for a day of insights, learning, and collaboration tailored to your organisation’s unique needs. The agenda is packed with expert-led sessions, customer stories, and interactive workshops, offering practical strategies to improve citizen engagement, modernise legacy systems, enhance data security, and drive operational efficiency. Designed to empower government, healthcare, education, non-profits, defence, and policing organisations, this event provides actionable insights and tools to transform public services. Browse the agenda below to explore session topics, speaker highlights, and opportunities to connect with peers and AWS experts.

Schedule

8:00 AM - 9:00 AM Registration
9:00 AM - 10:30 AM Keynote
10:30 AM - 11:00 AM Networking break
11:00 AM - 12:30 PM Breakout sessions
12:30 PM - 1:30 PM Lunch
1:30 PM - 3:00 PM Breakout sessions
3:00 PM - 3:30 PM Networking break 
3:30 PM - 5:00 PM Breakout sessions 
5:00 PM - 7:00 PM Drinks reception

Session catalog

Browse, filter or search through the session catalog below to build your own agenda. 

Agenda is subject to change.

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Showing results: 1-9
Total results: 33
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  • Enterprise Suite (1+2)

    KEYNOTE

    KEYNOTE | Trust, technology, and transformation on the path to productivity.

    Rachel Botsman, Trust Expert and Lecturer, Oxford University | James Palfrey, Squadron Leader, Royal Air Force | Shirley Dallamore, Warrant Officer, Royal Air Force | Angela Morrison, Chief Operating Officer, Cancer Research UK | Louise Ashbrook, Area VP, Public Sector UK, Salesforce | Ashish Goel, Senior Managing Director - Health & Public Service Client Group Lead for UK, Ireland & Africa, Accenture
    This keynote brings together public sector innovators to explore modernisation and efficiency. Rachel Botsman, trust expert and Oxford University lecturer, examines how organisations earn citizen trust while embracing digital innovation. The Royal Air Force shares lessons from its HR modernisation journey, with Squadron Leader James Palfrey and Warrant Officer Shirley Dallamore detailing how digital transformation improved service delivery for thousands. Cancer Research UK’s COO Angela Morrison discusses how technology supports their mission, offering insights on data use and large-scale change. Accenture and Salesforce provide real-world examples of public sector transformation, while AWS senior leadership outlines strategies for modernisation, focusing on tools, data, automation, and responsible AI. This keynote sets the stage for a day of practical learning, showcasing how technology enhances public service efficiency and trust.
    09:00 - 10:30
  • Enterprise 2

    MGT101

    Transforming citizen services: the power in interconnected data and platforms

    Yatin Mahandru, VP and Head of PS and Health, Cognizant
    Today, citizens expect seamless, efficient, and responsive citizen services. Siloed data, disparate systems and fragmented approaches hinder progress. This panel discussion will explore why interconnected data and how integrated platforms can truly transform the services offered to citizens by Government departments. This panel will bring together leading experts from government and technology to discuss the opportunities and challenges of building a more data-driven and citizen-centric public sector.
    11:00 - 11:40
  • Enterprise 1

    TEC101

    Unlocking public sector productivity: How combining the power of AWS and Salesforce accelerates innovation

    Kevin White, Government CTO, Salesforce | Victoria Turner, Solution Engineer, Salesforce
    You’ve heard how AWS creates a self service, low friction method for builders to innovate. How does innovation increase when you add a software as a service layer? And how does it help you safely experiment with AI faster? Join us to walk through architectures and use cases where AWS and Salesforce deliver public services faster.
    11:00 - 11:40
  • Interact

    RPS101

    Harnessing generative AI for social good

    Steve O'Connor, CDIO, Royal Borough of Kingston upon Thames and London Borough of Sutton | Sheraz Yaqub, Head of Customer Experience, Birmingham City Council | Amanda Stevens, Assistant Director Digital, London Borough of Lambeth | Zeynep Ozyer, Solutions Architect Manager Regional Public Sector, AWS
    Join this panel discussion to hear how The Royal Borough of Kingston, Birmingham City Council and London Borough of Lambeth are leveraging AI's impact for good, in the face of huge operational and budgetary challenges. Hear how AI is helping Kingston provide better support to staff and residents. Learn how Birmingham City Council, the largest in Europe are using AI to automate how they interact with their residents to provide them with 24x7 service and is allowing them to focus on more complex enquiries to save money and improve overall experience. Discover how Lambeth built their own PII redaction and duplication app for SAR's, saving thousands of hours of processing and handling time, whilst also using AI to assist with predictive interventions and planning.
    11:00 - 11:40
  • Synergy 1+2

    EXC101

    Generating Growth - How generative AI can power the UK's reinvention

    Hacer Evans, Managing Director, Accenture | Jacqui Leggetter, Head of Data and Platforms, DWP | Vicki Kirk, Programme Director, Home Office Migration and Borders | Louise Ashbrook, Area Vice President Healthcare, Transport and Local Government, Vice-Chair iBelong EMEA, Salesforce | Fernando Lucini, Global Data Science and Machine Learning Engineering Lead, Accenture
    Generative AI is set to transform the public sector – redefining how governments operate, deliver services and engage with citizens. Our latest research shows that modern technology has the potential to enhance productivity, streamline operations and drive policy innovation – yet trust remains a key challenge. In this exclusive panel discussion with DWP and Home Office we will explore: •AI’s strategic role in Public Service – improved decisions, service delivery and citizen engagement •Bridging the trust gap – ensuring transparency, ethics and inclusion •Workforce transformation – how government leaders can reskill and empower employees to work alongside innovative technology whilst maintaining stability. As public expectations rise and AI capabilities evolve, senior leaders in government must act decisively to harness AI’s potential while safeguarding public trust. Join us for an insightful discussion on shaping a resilient, AI – powered future for the public sector.
    11:00 - 11:40
  • Partnership 2+3

    WRK101

    Prepare your data for next generation applications

    Generative AI applications need data from diverse data sources and, for an optimal experience, require the data to be reliable, trustworthy, and well-governed. Join this hands-on workshop to explore a robust data foundation on AWS for an end-to-end generative AI experience. Learn how to prepare your data for generative AI with batch and real-time data pipelines, high data quality, vector data management for custom needs, and integrated data governance.
    11:00 - 17:00
  • Partnership 2+3

    WRK102

    Code Showdown: unleashing Amazon Q Developer's potential

    In this interactive workshop, teams of developers will compete head-to-head using Amazon Q Developer in realistic scenarios that spans the Software Development Lifecycle (SDLC). Participants will engage in challenges covering design to coding, testing, deployment, and maintenance. By measuring key performance indicators like security, productivity, and code coverage across these stages, teams will experience first-hand how Q Developer outperforms conventional methods.
    11:00 - 17:00
  • Partnership 2+3

    WRK105

    Improve decision making with intelligent document processing

    Documents contain valuable information and come in various shapes and forms. In most cases, you manually process these documents to extract information and insights. This is time consuming, error prone, expensive, and difficult to scale. Not only do you want information extracted from your documents quickly, but you also want to automate business processes that presently rely on manual inputs and intervention across various file types and formats. In this workshop, we will dive deep into each of the phases of an IDP workflow with solutions on how to implement each step using AWS AI services. With the hands-on labs, you will familiarize yourself with AWS AI services such as Amazon Extract , Amazon Bedrock , and a library called Rhubarb . You will learn how these services and tools can work together to help you build an end-to-end IDP solution.
    11:00 - 17:00
  • Partnership 2+3

    WRK103

    AWS customer experience workshop (Amazon Connect art of the possible)

    AWS customer experience workshops are designed to help an organisation understand how to deliver bespoke AI-powered customer experiences using Amazon Connect, our cloud contact centre service. Participants will experience Amazon Connect through the four personas of the contact centre (customer, agent, supervisor and administrator) with hands on labs to explore the art of the possible demos with Amazon Connect solutions architects.
    11:00 - 17:00

Level guide

100: Foundational

Level 100 sessions are designed to give an overview or introduction to AWS services. These sessions focus on features, functions, and benefits, with content that highlights basic use cases and showcases how a service or feature can be used in your applications and how it can be integrated with other services.

200: Intermediate

Level 200 sessions assume a general knowledge of the topic and provide a technical deeper dive into a service or use case. This content typically includes architecture, integration, and configuration of common use cases. Level 200 content provides tips and tricks, best practices, or high-level troubleshooting guidance.

300: Advanced

Level 300 sessions assume proficiency of the topic and typically cover in-depth architecture, development, deployment and migration examples. Level 300 content drills into how a service can be used and dives deep into customer use cases. Level 300 content covers complex design, development, and deployment best practices that address the needs of experienced AWS users.

400: Expert

Level 400 sessions are for advanced or expert AWS customers. These sessions are geared toward super-skilled users who want to learn the deep inner workings of AWS services. Level 400 content demonstrates complex design, development, and deployment strategies.

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