Case Studies for Financial Services

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  • Financial Services

    Mortgage Advice Bureau and BJSS Accelerate…

    United Kingdom

    Mortgage Advice Bureau (MAB) is an established, multi-award winning, UK mortgage intermediary that provides advice, both through its own branded brokers and through other brokers. It processes about 12,000 mortgages a month and receives around 400 complaints per year. Those complaints, however, are a serious matter, because MAB is regulated by the UK’s Financial Conduct Authority (FCA), whose Financial Ombudsman is the last resort for disputes. MAB wanted to ensure that it could resolve complaints in a timely manner and before they were escalated to the Financial Ombudsman. It engaged AWS Partner BJSS to help build a solution using AI on Amazon Web Services (AWS) to speed up the processing of complaints, reducing initial response times by 75 percent.

    2025
  • Financial Services

    Breaking Barriers in FinTech: Generative AI…

    Chile

    Bolsa de Productos de Chile had to manually review up to 2,000 invoices per day, proving to be too much to handle which could also cause errors. They partnered up with AWS Partner Morris & Opazo and Amazon Web Services (AWS) to help implement an generative AI-powered solution called Puerto X Monitor to automate invoice validation and reduce operational risk. The results featured a reduced need for large teams of industry experts as well as improved risk management and help to validate over 1 million invoices to date.

    2025
  • Financial Services

    Bitlayer Builds the First Layer 2 BitVM Platform…

    Hong Kong

    Learn how Bitlayer created the world's first BitVM-based Layer 2 solution for Bitcoin, processing over 150,000 transactions daily and supporting over 300 projects using Amazon EC2.

    2024
  • Financial Services

    Reducing Costs by 90% and Improving…

    United States
    Learn how Venmo in the financial services industry modernized its architecture with a purpose-built scaling solution using Amazon DynamoDB.
    2024
  • Financial Services

    Coinbase Boosts Efficiency and…

    United States
    Discover how Coinbase works with AWS experts to drive cost savings, scalability, reliability, and accelerated development.
    2024
  • Financial Services

    The Bank of East Asia Improves Its Mobile…

    Hong Kong

    Learn how The Bank of East Asia, Limited (BEA) delivers a better mobile app experience on AWS, helping accelerate its omnichannel strategy to provide exceptional customer experiences.

    2024
  • Financial Services

    ElysianNxt Uses Generative AI and AWS…

    Belgium
    ElysianNxt built a risk management solution using Amazon EKS, Amazon Bedrock, and other AWS services to help its customers meet regulatory requirements and reduce risk analysis times from overnight to a matter of minutes.
    2024
  • Financial Services

    Crypto.com Builds AI Engine to Accelerate…

    Hong Kong

    Crypto.com uses a fully managed infrastructure for generative AI on AWS to build a scalable visual content engine, delivering high-quality images and videos faster for multiple use cases to enhance customer engagement and expand.

    2024
  • Financial Services

    How Amazon Finance Automation built a…

    United States
    Amazon Finance Automation developed a large language model (LLM)-based question-answer chat assistant on Amazon Bedrock. This solution empowers analysts to rapidly retrieve answers to customer queries, generating prompt responses within the same communication thread.
    2024
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