Analytics, Insights, and Optimization
Monitor and improve your contact center performance with artificial intelligence
Real-time analytics to optimize your contact center
Measure, track, and improve contact center performance to achieve your business goals. Using AI-powered analytics and optimization capabilities, businesses can proactively detect and address customer experience, agent performance, and contact center operation issues. Empower supervisors with real-time insights from customer interactions, easily customizable alerts, intuitive dashboards and staffing tools, and tailored agent coaching information to improve operational efficiencies.
Benefits
Increase customer satisfaction with actionable insights
Optimize staffing levels and meet service level goals
Improve agent performance
Reduce total cost of ownership
Continuously improve your customer experience with data-driven decisions
Amazon Connect offers powerful analytics, insights, and optimization capabilities to help you meet your operational and business goals.
Contact center analytics and quality management
Turn every interaction into actionable insights with AI-powered analytics that automatically surface coaching opportunities and optimize service delivery.

Forecasting, capacity planning, and scheduling
Maximize efficiency with AI-driven forecasting that predicts volumes, optimizes staffing, and automatically adjusts to changing demands.

Amazon Connect features
Customers stories
John Hancock

nib Group

Ameriflex

Just Energy
