AWS Elemental

Customers choose AWS Elemental Media Services to transport, prepare, process, and deliver live and on-demand content in the cloud. These managed services let you build and adapt video workflows quickly, eliminate capacity planning, easily scale with growth, and benefit from pay-as-you-go pricing. Connect with other AWS services and third-party applications for media storage, machine learning, content protection, monetization campaigns, and more.

For some customers, components of the video workflow need to be deployed on-premises, such as processing baseband SDI video sources for live video, or integrating video processing with local storage resources. AWS Elemental Appliances and Software come in two variants: ready-to-deploy appliances, or AWS-licensed software that you install on your own hardware, so you can deploy video processing and delivery solutions on-premises where you need them.

AWS Elemental Support is dedicated to providing outstanding service and support to customers around the world. Our team offers a wide range of service and support options to meet your individual needs. Each offering is designed to make your AWS Elemental video processing and delivery solutions operate with high reliability and performance. If you have an AWS Account and an active AWS Elemental service plan, you can access support from the AWS Elemental Support Center in the AWS Management Console.

AWS Elemental Media Event Management (MEM) is a consultative support program designed to improve the operational reliability of your business-critical video workloads. MEM assigns specialized resources and applies a process modeled for the unique operational requirements of video workloads that use AWS Media Services, AWS Elemental Appliances and Software, or Amazon CloudFront. MEM is designed to service video workloads such as broadcasting or streaming live linear channels, marquee sporting events, or launching a new over-the-top (OTT) video service.