Amazon Connect and Agentforce Service
Maximize ROI with an AI-powered customer experience solution purpose-built for your CRM
Maximize ROI with an AI-powered customer experience solution purpose-built for your CRM
Experience real-time AI agent assistance with Amazon Connect’s voice and digital channels natively within Salesforce CRM
Smart AI agent help
AI agents handle routine questions while human agents focus on complex issues. When customers need human expertise, complete conversation history and customer profile information are available within the unified interface, along with real-time suggestions to help resolve issues faster
No more after-call work
Generate automated contact summaries, enabling agents to efficiently update cases and move to the next customer interaction without time-consuming administrative tasks.
Everything in one place
Agents work from a single unified interface where complete customer data and case history are accessible, eliminating the need to toggle between multiple applications or systems
Better team management
Supervisors can monitor calls, track team performance, and provide coaching directly within your CRM system. Real-time insights help supervisors support their teams and improve service quality without additional tools
