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Amazon Just Walk Out Customers
Business and Industry
Open allAramark
“The LifeWorks café in our Aramark headquarters in Philadelphia is a great example of how the guest experience is always top of mind for us. Every part of the journey is mapped out, creating a seamless and efficient experience. The Market, with Just Walk Out technology, adds to the overall employee experience, allowing guests to move quickly through the store and get back to their day.”
Greta Patel, regional vice president of LifeWorks Restaurant Group
C-Store, Gas Stations, and EV Stations
Open allSimply Fresh
“Our Little Fresh concept offers the best of Simply Fresh convenience stores in a much smaller footprint, with an enhanced focus on food for now. Our latest location at London Gatwick Electric Forecourt®, enabled by Amazon’s Just Walk Out technology, provides a perfect solution for EV drivers who want to recharge and get back on the road quickly.”
Kash Khera, Simply Fresh COO
QuickTrip
“We are excited to expand our presence in Tulsa with our second non-gas location nationwide and we look forward to introducing this new innovative store experience to the downtown Tulsa community.”
Aisha Jefferson-Smith, Corporate Communications Manager
Downtown Spirits
“The technology allows Downtown Spirits employees to move away from performing rote tasks, such as working exclusively behind the register, to becoming knowledgeable beverage alcohol retailers. “It’s enabled us to further that approach with other initiatives, such as providing employees the opportunity to take Wine & Spirits Education Trust (WSET) courses,” Warren says."
Marques Warren, Owner, Downtown Spirits
IONNA
“We wanted to give our charging customers the convenience of seamless, high quality, and fast shopping with autonomous stores at our IONNA Electric Vehicle Charging Stations. Door authorization meant we could take a standard pre-fabricated structure, convert it into a Just Walk Out store, and deploy at an IONNA Rechargery in record time. Giving drivers the amenities they crave, enabled by Just Walk Out’s accurate sales of food & beverage items, and without the need of a full-time attendant at checkout. Ultimately, we chose to work with Just Walk Out over other providers because Amazon provided the right technology, scale, reliability, and joint vision of the future that others couldn’t. We’re excited to open our first three Rechargeries using Just Walk Out’s vision technology in 2025."
Ricardo Stamatti, Chief Product Officer, IONNA
Education
Open allThe University of Pittsburgh
“Just Walk Out has allowed us to reallocate our staffing matrix, removing the traditional cashier and creating Customer Ambassadors. Our staff is now more mobile to stock the store and interact with patrons.”
Julie Michelle Bannister, Assistant Vice Chancellor for Auxiliary Services, University of Pittsburgh
The University of Miami
“Dubbed Market NXT, the concept launched in March, right after spring break. Michael Ross, resident district manager for Chartwells at the University of Miami, says it’s the quickest project he’s worked on as it came to fruition within 72 days of the idea being posed.”
Michael Ross, resident district manager for Chartwells at the University of Miami
The University of Dayton
“The collaboration with Amazon and CBORD is the perfect solution to providing students a convenient way to grab food, beverages and other products. The ability to use the student's meal plan was a primary reason we pursued this technology.”
Joan Bauman, Dining Services Executive Director
The University of California San Diego
“These three stores are up 14% transactions a day (guest counts). So we're able to serve a lot more people.”
Derek Holl, dining systems and Development Manager at UC San Diego
Texas A&M
“Texas A&M seeks to always be on the cutting edge of technology so it's fitting that Kyle Field, Home of the 12th Man, would be the first collegiate venue in the world to feature Amazon's innovative customer shopping experience. We must always make the fan experience better and I know that Aggies and our guests will love having the ability to avoid the line and get back to the football game as fast as possible. This exciting customer experience, enabled by the combination of Amazon's Just Walk Out technology and our hospitality partner Levy, makes our concessions operations that much better and will be an incredible benefit for the 12th Man as we continue our mission of creating opportunities through championship athletics!”
Ross Bjork, Director of Athletics - Texas A&M
Healthcare
Open allBayCare Health
“Everyone is happy with the convenience and accessibility this technology has brought to our campus. Our staff, physicians, and even hospital visitors can quickly grab refreshments and spend more time where it matters most - whether that's on their breaks or with loved ones.”
Erica Salgado Region Director of Food and Nutrition Services BayCare Health Services
Hospitality
Open allExCeL London
“We can now provide a better, faster experience using proven safe technology, allowing more time for visitors to network, learn and trade around their event.”
Simon Mills Chief Commercial Officer ExCeL London
Levy
“We’ve used Just Walk Out’s modular authentication pedestals in our newest locations, making it fast and simple to get the stores up and running. We were able to get the authentication pedestals installed and operating within days. Plus, our customers have been delighted by the simple entry experience, finding it intuitive and easy to enter our stores.”
Harry Ridley, Head of Technology, Levy
Sports, Entertainment, and Events
Open allSeattle Kraken
"Thousands of people are moving through our stores and they’re spending less time waiting for their food and beverages, and enjoying more of the game they’ve come to see. Now, our fans rarely spend more than a few minutes getting their items and getting back to their seats. We're really pleased with the results we’ve seen so far. Amazon’s Just Walk Out technology and Amazon One allow us to push something into the market and revolutionize the way we engage and serve our fans. The fans have spoken too, and they're thrilled. My favorite comment that I’ve seen is: “I got my beer in eight seconds.” That’s the type of magical experience we’re going after. It’s nothing but happiness and joy that comes from the technology and we’re going to continue to lean into it."
Todd Humphrey, Senior Vice President of Digital Innovation and Fan Experience - Seattle Kraken
TD Garden
"We are always looking to leverage technology to bring fast, easy and touch-free amenities to our guests, and we are excited to collaborate with Amazon to use their Just Walk Out technology in these MRKT stores. These stores will deliver a fast, frictionless experience, helping to eliminate lines and get our guests back to the action on the court and the ice faster."
Amy Latimer, President - TD Garden
Nashville Predators
"We are excited to be collaborating with Amazon and Twice Daily to add this new technology to Bridgestone Arena. This new technology will offer added convenience, and quicker transactions at our Twice Daily stores allowing fans to spend more time watching their event and less time standing in line."
Dave Urso, Senior Vice President of Operations - Nashville Predators
Lumen Field
"We are continually looking at new ways to innovate and modernize our fan experience, and we know fans will love the fast, convenient experience the Just Walk Out technology and Amazon One-enabled store will deliver. We are proud to bring this technology to our fans so they can spend more time enjoying the game."
Zach Hensley, Vice President of Operations and General Manager - Lumen Field
Delaware North
“Transaction times on average were a scant 10 seconds at Easy Out, a fraction of the time it typically takes to purchase caps, jerseys, T-shirts and novelties at a traditional team store. At checkout, the RFID system scans every item at once, whether a fan has 50 pieces or one piece of merchandise in their hands.”
Casey Rapp, General Manager, Delaware North Company
Globe Life Field
“The addition of the new Easy Out location, featuring Amazon’s latest cutting-edge technology, means our fans can now shop for their favorite Rangers T-shirts and Jerseys, feel the fabric, try them on, and simply leave the store without waiting in checkout lines. And setting up this latest Just Walk Out technology store was so quick and convenient for us.”
Rob Matwick, Executive Vice President of Business Operations, Texas Rangers
Miami Dolphins
“The technology has drastically improved the fan experience by eliminating checkout lines. I’m also looking forward to implementing the RFID tagging across our venue for the inventory management capabilities before the next season. That’s just as big, if not a bigger opportunity, than speeding up checkout.”
Lauren Gurley, Senior Manager of Retail Operations, Miami Dolphins, Hard Rock Stadium & Formula 1 Crypto.com Miami Grand Prix
Travel
Open allStar Concessions
“We are very excited to bring this checkout-free store to DFW, one of the busiest airports in the world, so travelers can get what they need and skip the checkout line. We selected Amazon's Just Walk Out technology because of the fast and frictionless experience it enables, and we look forward to hearing how busy travelers like the experience."
Gilbert Aranza, President - Star Concessions
Hudson
"We are continuing to see strong momentum with the growth of our grab and go business. This new Hudson Nonstop format is designed to make it easier than ever for travelers to get the best food and beverage products, while still providing them with the same quick and frictionless experience that Hudson Nonstop is known for."
Evan Schut, Senior Vice President of Food and Beverage - Hudson