re:Invent your contact center with Amazon Connect

Contact Center Resources

Explore these resources to learn about how the contact center space is evolving, explore new technology practices, and uncover best practices learned from Amazon Connect customers.

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Simplifying the contact center experience in financial services with Amazon Connect

On-Demand Webinar

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Enhance customer experience with generative AI and Amazon Connect

On-Demand Webinar

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Simplifying the contact center experience in financial services with Amazon Connect

On-Demand Webinar

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Enhance customer experience with generative AI and Amazon Connect

On-Demand Webinar

Download

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Use Cases and Reports

Top 3 generative AI use cases for customer experience

2025 Forrester Predictions Report: Customer Experience

2025 Forrester Report | Forrester Wave for Contact Center as a Service (CCaaS)

2024 Gartner Report Magic Quadrant for Contact Center as a Service (CCaaS)

Videos

Simplifying the contact center experience in financial services with Amazon Connect

Ring Customer Service is More Efficient and Intelligent with Amazon Connect

Machine Learning Powered Contact Centers with Amazon Connect

Migration Best Practices and Resources: Moving Your Contact Center to Amazon Connect

Machine Learning Powered Contact Center Agents