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Customer Experience and Contact Center Resource Hub
re:Invent your contact center with Amazon Connect
Contact Center Resources
Explore these resources to learn about how the contact center space is evolving, explore new technology practices, and uncover best practices learned from Amazon Connect customers.
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Simplifying the contact center experience in financial services with Amazon Connect
On-Demand Webinar
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Enhance customer experience with generative AI and Amazon Connect
On-Demand Webinar
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Simplifying the contact center experience in financial services with Amazon Connect
On-Demand Webinar
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Enhance customer experience with generative AI and Amazon Connect
On-Demand Webinar
Download
Use Cases and Reports
Top 3 generative AI use cases for customer experience
2025 Forrester Predictions Report: Customer Experience
2025 Forrester Report | Forrester Wave for Contact Center as a Service (CCaaS)
2024 Gartner Report Magic Quadrant for Contact Center as a Service (CCaaS)
Videos
Simplifying the contact center experience in financial services with Amazon Connect
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Ring Customer Service is More Efficient and Intelligent with Amazon Connect
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Machine Learning Powered Contact Centers with Amazon Connect
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Migration Best Practices and Resources: Moving Your Contact Center to Amazon Connect
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Machine Learning Powered Contact Center Agents
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