Last Updated: July 25, 2023

This Five-Year Limited Warranty (“Warranty”) covers only Amazon Monitron hardware, meaning an Amazon Monitron sensor, Amazon Monitron gateway, or any Amazon hardware accessories for an Amazon Monitron sensor or gateway (each the “Device”), purchased from Amazon.com.

This Warranty for the Device is provided by the entity set forth below. The provider of this Warranty is sometimes referred to herein as "we."

Subject to your compliance with the Amazon Monitron Terms of Use and AWS Customer Agreement or other or other agreement with AWS governing your use of the AWS Service Offerings; including, but not limited to your full compliance with any Maintenance (as defined in Amazon Monitron Terms of Use) requirements, we warrant the Device against defects in materials and workmanship under ordinary use for five years from the date of original retail purchase. During this warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) within 30 days of return, replace the Device with new or refurbished Device that are equivalent to the Device to be replaced, including by providing a promotional codes for new Device, or (iii) refund to you all or part of the purchase price of the Device. This Warranty applies, to the extent permitted by law, to any repair, replacement part or replacement Device for the remainder of the original warranty period or for ninety days, whichever period is longer. All replaced parts and Device for which a refund is given shall become our property. This Warranty applies only to hardware components of the Device that are not subject to accident, misuse, neglect, fire, water, or other external causes, alterations, modifications, or repairs. As part of the Amazon Monitron services, we manage certain settings on the Device (for example, frequency of measurements). We may offer you the option to change these settings, but if the Device settings managed by Amazon are modified by you or any third party at any point, this Warranty will not cover battery life from that point forward.

Instructions. For specific instructions about how to obtain warranty service for your Device, please contact Customer Service using the contact information at the bottom of this page. In general, you will need to deliver your Device, including any parts and accessories, in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before you deliver your Device for warranty service, it is your responsibility to remove any removable storage media and back up any data, software, or other materials you may have stored or preserved on your Device. It is possible that such storage media, data, software or other materials will be destroyed, lost or reformatted during service, and we will not be responsible for any such damage or loss.

Limitations. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. IN SOME JURISDICTIONS THE FOREGOING LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSSLY NEGLIGENT ACTS AND/OR OMISSIONS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

This Warranty gives you specific rights. You may have additional rights under applicable law, and this Warranty does not affect such rights.

Warranty Provider
This Warranty is provided by Amazon.com Services LLC, 410 Terry Ave. North, Seattle, WA 98109-5210, United States