Amazon Connect & Salesforce Service Cloud Voice

Optimize call volume, speed up call resolution, and bring AI/ML to the contact center with Service Cloud Voice and Amazon Connect

Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time. 

Voice transcription from Amazon Connect empowers agents and supervisors to view call and CRM data side-by-side in the Service Cloud console. With pre-integrated cloud telephony, automatic speech recognition, and sentiment analysis from Amazon Connect inside the leading customer service platform, SCV simplifies omnichannel routing for phones and other communication channels, helping Agents resolve issues in record time and deliver more personalized customer service. 

Learn about Salesforce's benefits, customer testimonials, SCV Insights, and more resources.

Building Innovative Customer Experiences (1:26)

Create personalized experiences in your contact center

Amazon Connect and Salesforce SCV Benefits

Learn how Salesforce SCV and Amazon Connect are revolutionizing contact centers and helping businesses deliver a connected customer service experience.

The Contact Center Reimagined

Discover how your organization can deliver the contact center of the future. Learn how companies are already providing a more connected, personalized customer service experience.

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Features and Benefits

Learn more about the joint Salesforce SCV and Amazon Connect solution, its key features, and how its capabilities can benefit your organization's call center.

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Solution Architecture

Get a look at the technology and services behind the integration of Salesforce SCV and Amazon Connect in this video from the AWS series, This is My Architecture.

Demo: How to Easily Deploy in Minutes

Find out how to quickly stand up a cloud-based contact center with powerful AI/ML capabilities to ensure customers get the information they need. Walk through a step-by-step set up.

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Salesforce as Amazon Connect Customer

Hear from Jo-ann Olsovsky, EVP and CIO of Salesforce, how the company implemented Amazon Connect for 3,000 Salesforce call center agents to improve service for its own customers.

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The Salesforce Journey to Amazon Connect

Salesforce SCV enables customers to quickly stand up cloud-based contact center for distributed or centralized teams that provides powerful AI/ML capabilities to enable agents with the information they need to service customers fast.

Hear what customers are saying about Salesforce

Amazon Connect and Salesforce SCV Insights

Create a Seamless Customer Experience with Salesforce Service Cloud Voice on Amazon Connect

Watch this webinar to find out how Salesforce Service Cloud Voice helped True Alliance reinvent its contact center to create a full brand experience for customers while increasing the efficiency and productivity of customer service agents.


Sonos Reduces Monthly Spend by 45%

Find out how AWS Partner NeuraFlash helped Sonos implement Salesforce Service Cloud Voice to streamline workflows, reduce platform outages, and realize a 45% reduction in monthly contact center spend.


True Alliance Implements Personalized Customer Service Solution

Find out how AWS Advanced Tier Services Partner VoiceFoundry helped True Alliance design cloud-based contact centers using Amazon Connect to improve customer experience and help agents become more effective.

True Alliance

Meet High Call Volumes in Uncertain Times

Find out how AWS Advanced Tier Partner, Alscient, helped IT services provider, Primary ICT, implement its solution during COVID-19. Discover how AI/ML is helping the company provide a personalized customer experience.

Connect with Salesforce

Optimize call volume, speed up call resolution, and bring AI/ML to the contact center with Service Cloud Voice and Amazon Connect.