Ep. 468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning
Episode summary
Deep Dive
Explore the power of AI and ML to deliver real-time customer insights that help you deliver better experiences. The ability to anticipate and respond to customer needs in real-time can be a game-changer in helping businesses deliver exceptional customer experiences. Shalesa Charron, Principle Partner Development Specialist at Amazon Connect, shares how the latest Amazon Connect innovations in Artificial Intelligence and Machine Learning deliver personalized and dynamic customer interactions.
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Date: August 22, 2021
Speakers: Simon Elisha, Shalesa Charron
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The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Jillian Forde for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, The Official AWS Podcast has something for you.
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