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AWS Unified Operations for Media
Transform and optimize media operations at any scale with AWS media experts by your side.
Expert streaming guidance and rapid response for mission-critical media operations
Transform your streaming operations with expert guidance from Unified Operations for Media—designated AWS media specialists who provide strategic insights, 24/7 proactive monitoring, and five-minute incident notifications to ensure flawless content delivery at any scale. From scaling live events and optimizing video quality for resilient broadcast experiences, to pioneering ultra-low latency delivery and maximizing ad insertion fill rates, our proactive partnership helps you innovate faster while maintaining full operational control. Turn technical excellence into business results with expert guidance on next-generation formats, multi-CDN strategies, and revenue optimization across your entire streaming platform.
Benefits of Unified Operations for Media plan
Create consistently high-quality viewer experiences, reduced stream interruptions, and optimal video delivery across different viewing platforms and regions.
Improve ad-fill rates, reduce time to market for new streaming offerings, and optimize monetization of content through enhanced delivery reliability.
Reduce operational complexity, accelerate deployment of new features, and improve efficiency in managing multi-region streaming architectures.
During critical incidents, AI-powered troubleshooting accelerates resolution time, backed by incident managers who respond within five minutes. Technical resolution is owned by experts with application and domain-specific insights who understand your environment, minimizing context resharing and resolution times.
*Note: AWS Unified Operations provides five minute response for severity-5 cases raised with Incident Detection and Response. Resolution effectiveness depends on available context. Alarm onboarded workloads benefit from immediate access to comprehensive workload information, while non-onboarded workloads begin with service health data and customer-provided information.
AWS media experts partner with your teams to architect infrastructure that handles massive viewer spikes during content launches and live events while maintaining security and performance. We provide strategic guidance on scaling streaming infrastructure, optimizing service quotas for media workloads, fine-tuning configurations for video delivery, reducing costs during premiere surges, strengthening content protection measures, and analyzing real-time audience demands.
Unified Operations for Media strengthens your media delivery pipeline
Launch
Execute high-stakes launches with confidence, backed by AWS media specialists who partner with you from planning to go-live. Whether launching new streaming platforms, deploying major features, migrating critical infrastructure, or preparing for large-scale events—your designated advisors provide strategic guidance on architecture decisions, workflow optimization, and operational readiness. Access expert consultation on testing strategies, 24/7 monitoring insights, and five-minute incident response from specialists familiar with your environment. This collaborative support framework positions you to deliver exceptional viewer experiences from day one.`
Stream
Power high-stakes streaming with AWS media specialists who support you from planning through execution. Get comprehensive event preparation including custom runbooks, pre-event testing, and real-time monitoring tuned for broadcast-quality delivery. When millions of concurrent viewers tune in, count on proactive issue detection and rapid incident response from experts who understand your streaming environment. This end-to-end support helps deliver outstanding viewing experiences during your most critical moments.
Optimize
Evolve your media operations with continuous guidance from AWS specialists invested in your long-term success. Your streaming advisors partner with you on cost optimization strategies, performance tuning, security enhancements, and emerging technology adoption. Benefit from regular architecture reviews, workflow efficiency recommendations, quota management guidance, and proactive insights on industry trends. This ongoing advisory relationship ensures your infrastructure scales efficiently, adapts to changing viewer demands, and maintains competitive advantage in the streaming landscape.`
Respond and recover
AI-powered diagnostic and investigation tool, available in preview through AWS DevOps Agent, enables automated issue detection across your application performance monitoring tools before your team begins troubleshooting and automatically creates pre-populated AWS Support cases when needed. During critical incidents, AWS Incident Management Engineers respond within five minutes, while context-aware support engineers lead the technical resolution process. For security events, AWS Security Incident Response automatically monitors and triages security findings, with the AWS Security Incident Response professionals available 24/7 to provide specialized expertise. This integrated approach eliminates knowledge gaps and accelerates recovery.
How Unified Operations for Media works
Your designated team consists of media specialists who partner with you throughout your AWS journey. The Media Specialized Engagement Delivery Manager orchestrates your overall support experience, managing workload priorities, timelines, and stakeholder communications. Media Specialized Engineers serve as your technical experts, addressing implementation challenges and evaluating operational risks. CDN Specialized Engineers focus specifically on CloudFront optimization, providing architectural guidance and configuration expertise. Regional subject matter experts ensure comprehensive global coverage, offering specialized AWS service knowledge and critical support during live events. This multi-disciplinary team structure gives you expert guidance across all aspects of your media workflow - from technical architecture and operational issues to live event support and ongoing optimization.
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