AWS Third-Party Application Support

AWS Business Support+, AWS Enterprise Support, and AWS Unified Operations plans include support for common operating systems and common application stack components. AWS Support engineers can assist with troubleshooting the following third-party platforms and applications. AWS Support engineers can assist with troubleshooting the following third-party platforms and applications.

Operating systems on EC2 instances 

• Ubuntu Server
• Red Hat Enterprise Linux and Fedora
• SUSE Linux (SLES and openSUSE)
• CentOS Linux
• Microsoft Windows Server 2016
• Microsoft Windows Server 2019
• Microsoft Windows Server 2022
  

Infrastructure components

• Sendmail and Postfix MTAs
• OpenVPN and RRA
• SSSH, SFTP, and FTP
• LVM and Software RAID
  

Web servers 

• Apache
• IIS
• Nginx
  

Databases

• MySQL
• Microsoft SQL Server
• PostgreSQL
• Oracle Database versions running on Amazon EC2 that are not
  end of life. Other Oracle product not covered by third party support.
  

Additional Details 

• Third-party software support is available only to AWS Support customers enrolled for AWS Business Support+, AWS Enterprise Support, or AWS Unified Operation.
  
• AWS Support does not provide hands-on systems administration, and guidance is intended for experienced system administrators and IT staff.
• AWS Support does not provide support for third-party software not listed here.
• Support in non-English languages is provided best effort.
• Third-party support applies only to software running on Amazon EC2 and does not extend to assisting with on-premises software, with the exception of VPN tunnel configuration for supported devices for Amazon VPC.
• AWS Support response times (e.g. <15 min) are for the first response and are not resolution times for third-party software cases.