Streamline provisioning, management, and operations of AWS resources with existing ITSM tools.
Federate visibility and control of resources across your AWS environment.
Detect and resolve cloud operational issues with ITSM workflows.
Execute service management processes at cloud speed.
How it works
Enable self-service to request AWS resources
Use curated products to request AWS resources such as Amazon WorkSpaces, Amazon EC2, application patterns or an AWS account with your ITSM tooling.
View AWS resource data and compliance status
View AWS resource relationships and compliance status federated in near real time to your existing asset repository (CMDB). Streamline AWS resource data within your hybrid cloud environment.
Detect and respond to operational issues
Eliminate swiveling cloud operations across AWS and other operational tools to accelerate detection, response, remediation and change enablement processes.
Remediate security incidents
Respond and remediate security incidents detected from findings in your existing IT environment.
How to get started
Find out how AWS Service Management Connector works
Learn more about how AWS integrates with ITSM tools. Explore AWS Service Management Connector features.
Explore hands-on training
Learn how to install and configure AWS Service Management Connector.
Connect with an expert
Request an AWS Service Management Connector demo or Activation Day.