Amazon Quick Suite

Operations managers’ primary goals are to ensure safety and minimize downtime, and no one wants to waste time digging through manuals or trying to come up with a solution while equipment sits idle. Quick offers all the tools you need to achieve operational excellence. For instance, you can easily build a centralized dashboard to monitor critical machine metrics in real-time and generate incident tickets in systems like ServiceNow, allowing the team to detect problems before they happen and reduce diagnosis and resolution time. You can also create a custom chat agent to provide expert troubleshooting guidance, instantly pulled from the company’s entire knowledge base.

IT support specialists spend countless hours answering repetitive questions, guiding users through troubleshooting steps, and navigating multiple systems searching for answers. Quick equips them with AI agents that unify scattered knowledge sources and automate routine tasks, enabling faster resolutions that maintain consistent service quality. For instance, they can create or use existing chat agents that connect standard operating procedures, technical documentation, and data from external applications such as Jira and ServiceNow, and apply reasoning to detect, diagnose, and resolve user issues with an understanding of existing identities, roles, and permissions.

Software developers face challenges that go beyond coding, such as preparing design documentation, deep diving into architecture component choices, making complex decisions, and expediting ticket resolution. With Quick, developers can dramatically speed up decision making by eliminating the need to manually navigate scattered documentation, tribal knowledge, and switching between tools. For instance, they may want to understand security policies for an application they’re building. Using Quick, they can create a specialized dataset with all compliance documentation, best practices, coding standards, and other assets, called a space, to determine the most contextual and specific answers to their questions. Then, they can use a chat agent connected to the space to brainstorm with or answer questions on security postures, authentication tests, potential risks, and more.