Analyst Report

Frost and Sullivan | Frost Radar: Cloud Contact Center, Asia-Pacific, 2024

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Read why AWS was rated a leader in 2024 Frost Radar: Cloud Contact Center, Asia-Pacific, 2024

Many enterprises in Asia Pacific are tied into multi-year contracts for on-premises solutions, limiting their migration to full-cloud options that can transform the customer experience with integrated analytics, AI and GenAI capabilities.

This Frost Radar™ based on Frost Radar™ methodology reveals the market positioning of companies Offering ‘Contact Center as a Service (CCaaS)’ solutions across Asia Pacific based on their Growth and Innovation scores. 

Amazon Connect, an AI-powered cloud contact center from Amazon Web Services (AWS), is one of 16 industry vendors profiled and analyzed based on innovation and growth performance. In the 2024 Frost Radar™: Cloud Contact Center, Asia-Pacific, 2024, AWS is recognized as a Leader. 

Read this report to:

  • See why Frost & Sullivan rated AWS a leader 
  • Discover the competitive landscape and differentiators of leading contact center as a service (CCaaS) providers, such as AWS 
  • Evaluate how Amazon Connect can help you deliver better customer experience outcomes with: 
    • Built-in generative AI for use cases including agent assistance, supervisor assist, and self-service
    • Differentiated consumption-based pricing
    • An expansive partner network that you can tap into
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Frost and Sullivan | Frost Radar: Cloud Contact Center, Asia-Pacific, 2024
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Frost and Sullivan | Frost Radar: Cloud Contact Center, Asia-Pacific, 2024 — September 2024. Frost & Sullivan does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Frost & Sullivan research publications consist of the opinions of Frost & Sullivan's research organization and should not be construed as statements of fact. Frost & Sullivan disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Frost & Sullivan is a registered trademark and service mark of Frost & Sullivan, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.