Sendbird

Engage and support your customers throughout their lifecycle with a generative AI-powered communications API platform from Sendbird.

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Gen-AI powered customer communication

Build a custom gen-AI chatbot, with no code, on your websites and mobile apps to automate engagement, marketing, sales, and support. Sendbird equips you with comprehensive toolkits to seamlessly launch, monitor, and optimize your generative AI chatbot, requiring minimal developer assistance.

Key benefits

Small and medium-sized businesses can reshape their customer communication with Sendbird’s all-in-one platform.

Enable seamless communication between people and systems

Connect with your customer online easily via modern technology spanning direct chat, voice & video calls, AI chatbots, and omnichannel notifications operated by teams or systems.

Boost experience and scalability with modern cloud communication

Effectively engage customers anywhere with responsive AI chatbots, notifications they’ll read, and rich/direct communication that builds loyalty.

Save time and reduce costs

Reduce development time and increase operational efficiency with easy-to-use APIs and software that help automate engagement and support.

What SMBs think of Sendbird Chat

Read how businesses like to delight customers with Sendbird’s modern communication platform.

View customer reviews

“Sendbird has proven to be very helpful in significantly increasing engagement for notifications. We have been able to achieve higher conversions along with greater savings on our SMS communications. The successful integration of notification solutions into the system has seen a surge in our brand-to-user communications.”

Apurva Shetty, Product Manager

“We chose Sendbird for two key reasons: its support for omnichannel business messaging, crucial for our active use of various channels like mobile push, in-app, SMS, and Kakao Alert, and the channel sequencing feature as a fallback option to send a Kakao Alert or SMS only if in-app messages don’t get through.”

Heuicheon Yang, Head of Product at Miso

“The integration of Sendbird Chat and Notifications with our platform is instrumental in how users interact with health and wellness providers to stay committed to their health goals.”

Shai Rozen, Co-founder and CPO at Suggestic

“Sendbird was a nice option for building our AI chatbot because there is great documentation, the platform is easy to build upon and our developers are already comfortable with it. We could get the AI chatbot up and running in just one day.”

Nick Rosier, Managing Director at gther

“We received outstanding support during our build-out, with engineers readily assisting us. The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met.”

Sebastian Lozano, Sr. Product Manager at Redfin

How SMBs use Sendbird

Sendbird creates more meaningful customer communication that drives engagement, conversions, and loyalty.

Create custom AI chatbots in minutes

Build custom chatbots for your websites and mobile apps with no code. Eliminate early human intervention and automate personalized lead generation, marketing, sales, and support with AI chatbots trained on your data.

Send omnichannel notifications

Boost conversion rates and reduce SMS, WhatsApp costs by orchestrating in-app notifications and mobile push with Sendbird Business Messaging.

Leverage the power of live chat and calls

Build powerful customer relationships through WhatsApp-like chat and FaceTime-like calls for community engagement, direct sales, and customer support.

Protect your customers and communities with advanced moderation

Boost trust and safety with an all-in-one chat moderation software that combines system automation, AI, and moderator interventions to improve operational efficiency and reduce cost.

Enhance your communication stack seamlessly

Leverage webhooks and native integrations to upgrade your software stack with AI chatbots for ecommerce, customer service, and FAQs, chat, calls, and business messaging.

Enable chat support

For customers looking for a complete help desk chat solution to support customers on websites and mobile apps, Sendbird provides a modern support agent software add-on for Sendbird Chat that streamlines operations.

Ready compliance

Businesses trust Sendbird with their data. Sendbird's chat API, voice and video API, and conversations platform adhere to leading security and compliance standards to ensure that all communication and data are encrypted in rest and motion.