Boosting Performance by 15x Using AWS Elastic Disaster Recovery with Ellucian

Founded in 1968, Ellucian supports more than 2,900 higher education institutions across 50 countries, serving 22 million students. Fueled by decades of experience focused on the unique needs of learning institutions, the Ellucian platform features best-in-class software-as-a-service capabilities and the ability to deliver insights for its customers’ immediate and future needs. These solutions and services span the entire student lifecycle—including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.

Increasingly, Ellucian, an AWS Partner since 2014, has been assisting its customers with digital transformation, migrating legacy business processes and supporting systems to the cloud. “We want our customers to focus on the value-added parts of running an institution,” says Blake Keller, Ellucian’s director of cloud engineering. “As our customers migrate into the Ellucian cloud built on AWS, they get access to the breadth of things that they can’t do for themselves.”

Ellucian chose AWS DRS to enhance its disaster recovery solution for its Amazon Elastic Compute Cloud (Amazon EC2) fleet, a reliable source of secure and resizable compute capacity for virtually any workload. When a failover is initiated, it migrates the affected Amazon EC2 instances and associated block storage to secondary recovery instances in a healthy Availability Zone. “We use AWS DRS to protect the instances and replicate the volumes,” says Keller. “But AWS DRS isn’t aware of updates or other changes to instances. We wanted to build around that, to gather information about the total configuration of the environment.”

Ellucian combined selected AWS serverless solutions with AWS DRS and added application-specific logic to deliver a cohesive, single-button disaster recovery service for customers. It built a mechanism to regularly gather information about the settings to an instance so that it’s exactly as functional as the original instance was. That way, when a failover is initiated, AWS DRS recreates the instance—including updated settings—in the chosen Availability Zone. For example, the solution automatically updates associations with load-balancing target groups, domain name service records, security groups, or internal application connectivity.

Ellucian is obligated to perform and document yearly disaster recovery tests for customers. In November 2022, the company ran its first test for the new service that is based on AWS DRS. The test took under 30 minutes, the fastest test the company had ever performed and 90 percent faster than its previous solution. “Using AWS DRS, we accomplish the same tests in a fraction of the time, and it doesn’t take an army,” says Keller. “By extension, we know that we could run an actual disaster recovery failover with the minimum number of resources required.”

Engineers or operations personnel have reduced their need to take an active role in providing coverage of instances running within Ellucian’s environment. “Using the AWS serverless approach helps us build integrations with a low level of effort, reducing complexity while building scalable, resilient, agile, and cost-effective solutions,” says Chris Dooley, lead cloud engineer at Ellucian. Ellucian built an event-driven model using Amazon EventBridge, a serverless event bus that organizations can use to receive, filter, transform, route, and deliver events. Using Amazon EventBridge, the solution automatically connects its instances to AWS DRS using AWS Lambda, a serverless, event-driven compute service that lets organizations run code for virtually any type of application or backend service without provisioning or managing servers. “The use of these services helped us build an event-driven solution that facilitates insight, observability, and maintenance of disaster recovery and dependent services across the entire environment,” says Spencer Munjone, lead cloud engineer at Ellucian.

Ellucian has improved both observed RPO and RTO by 15 times each. “No team has to babysit these environments continuously to check on coverage of the disaster recovery service,” Keller says. “That is a huge component to making sure that we stay within our RPO and RTO obligations to our customers.”

Additionally, Ellucian has reduced its maintenance costs by 21 percent. “Our customers get the peace of mind of knowing that we can do disaster recovery at scale on the world-class cloud solution of AWS,” says Keller. “It’s an overall better experience for them.”

Customers that operate within a single AWS Region have access to multiple Availability Zones, fully isolated partitions of the AWS infrastructure. The solution improved availability to three zones for many of Ellucian’s products. “Using AWS DRS, we have a new level of confidence that we are able to mitigate problems and insulate our customers from outages, thus giving us the ability to commit to our uptime guarantees,” says Keller.