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2024

Freshworks Improves Cloud Architecture, Security, and Cost Using AWS Enterprise Support

How Freshworks Enhanced Security & Optimized Costs with Enterprise Support

Freshworks is a fast growing software-as-a-service (SaaS) company with over 65,000 customers across more than 100 countries. Freshworks turned to Amazon Web Services (AWS) and the AWS Enterprise Support team for best practice and third-party insights. Together, Freshworks and AWS Enterprise Support built a roadmap to upgrade Freshworks' cloud infrastructure including security improvements. Freshworks was also interested in optimizing cloud costs and by using AWS Enterprise Support's cost optimization capabilities and tools, Freshworks improved its costs.
The Freshworks logo featuring a colorful abstract leaf icon and the brand name 'freshworks' in modern, lowercase lettering.
AWS Enterprise Support, with the best practices and learnings they gather from the larger cloud eco-system, advises us and helps us to look at our internal processes. Together, we built a roadmap of improvement for Freshworks.

Sreedhar Gade

VP of Engineering, Freshworks

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