HappyFox Automates Support Agent Responses with Claude in Amazon Bedrock, Increasing Ticket Resolution by 40%
HappyFox improved the performance and reliability of its AI-powered customer support solutions using Claude in Amazon Bedrock, automating responses to customer queries and increasing support agent productivity with generative AI features.
Benefits
40%
increase in automated support ticket resolution30%
increase in support agent productivity20%
reduction in latencyImproved security
by avoiding complexities with external data sharingOverview
HappyFox is a software-as-a-service (SaaS) customer support and ticket management platform that offers an enterprise-grade help desk ticketing system, along with artificial intelligence (AI)-driven support offerings and service desk capabilities. To improve the reliability of its AI-powered support solutions and develop new generative AI capabilities, HappyFox implemented Anthropic's Claude in Amazon Bedrock.
By using Claude in Amazon Bedrock, HappyFox is enhancing the performance and accuracy of its customer support solutions, while introducing generative AI features that boosted automated support ticket resolution by 40 percent and increased support agent productivity by 30 percent.

About HappyFox
HappyFox, based in Irvine, California, is a cloud-powered customer relationship management software provider that offers help desk and support ticketing solutions to businesses across the globe.

By using Claude in Amazon Bedrock, we’ve seen a 40% increase in automated resolution of support tickets and chats for our help desk, chatbot, and Assist AI products.
Pradeek J
CTO, HappyFox