US Army Provides Anywhere-to-Anywhere Care in Combat Situations Using AWS Wickr

Based in Fort Detrick (Frederick, Maryland), TATRC is a research organization that addresses critical gaps in healthcare. The organization knows that, when it comes to medical care, every second counts. At the onset of the COVID-19 pandemic, hospitals and healthcare systems faced unprecedented challenges. Many areas, especially rural ones, did not have the resources needed to treat severely sick patients, and they faced a lack of intensive care unit beds and medical specialists.

After obtaining research funding, TATRC was tasked with creating a telemedicine solution that would connect qualified medical personnel to healthcare workers who needed help treating patients in critical condition. “We needed a way to deliver clinical expertise to where it is needed, and to do it in a way that was as simple as downloading an app and using it,” says Matt Quinn, science director at TATRC. That’s where Amazon Web Services (AWS) came in.

TATRC engaged AWS Partner Deloitte to help develop NETCCN: a low-resource, cloud-based, virtual health solution that facilitates secure collaboration between onsite and remote medical teams. Given the sensitive nature of the medical data needing to be transmitted and stored, the solution had to not only meet DoD security requirements but also comply with HIPAA regulations. Based on these needs, Deloitte recommended that TATRC adopt AWS Wickr, a service for protecting one-to-one and group messaging, voice and video calling, file sharing, screen sharing, and location sharing with end-to-end encryption.

With its advanced security, administrative controls, and data retention capabilities, AWS Wickr was an ideal choice for TATRC. Furthermore, this AWS service had an existing authorization to operate on DoD networks. “The DoD works at the pace of authorizations, and it could take a year or longer to get authorization to operate on a network,” says Quinn. “The AWS Wickr team had the foresight to invest in DoD authorization, which saved us years of waiting and millions of dollars.”

During the initial COVID-19 pandemic response, NETCCN was successfully deployed in over 60 hospitals across the United States, with a hospital in Missouri going live with the solution in 3 hours. Following the success of this project, TATRC deployed NETCCN in response to a COVID-19 surge in Guam, where it played a critical, lifesaving role. The island, located in the Pacific Ocean, is relatively isolated and geographically distant from outside support. The US Navy operates a hospital on the island as part of an emergency response network; during the COVID-19 pandemic, however, healthcare providers in Guam needed even more support. TATRC stepped in to provide critical telemedicine assistance, connecting local medical teams with experts from Naval Medical Center San Diego.

“The second day that we were live with NETCCN support, a nurse used it to save a patient’s life,” says Quinn. “She was the attending physician, and one of her patients became unstable due to tension pneumothorax, which is a deadly condition. Through NETCCN, she connected with an intensive care doctor in San Diego, who walked her through diagnosis and treatment. Together, they saved that patient.”

During the COVID-19 pandemic, TATRC noticed parallels between the shortage of intensive care unit beds and combat situations, in which casualties often exceed available medical resources. To better support medics in the field, it adapted the NETCCN framework for use in military contexts, renaming the solution the Military Emergency Tele-Critical Care Platform (METCC-P).

To use NETCCN for military operations, TATRC needed to adhere to DoD Impact Level 5 (IL5) guidelines, which cover the protection of “controlled unclassified information” transmitted over cloud services. Using its experience in combat casualty scenarios, Deloitte helped TATRC configure AWS Wickr RAM (Recall, Alert, and Messaging)—a version of AWS Wickr built for the DoD in collaboration with US Air Force Special Operations Command (AFSOC) and the General Dynamics Information Technology (GDIT) ARMA team—to meet IL5 standards. TATRC also adopted AWS Private 5G, a managed service that makes it simpler to deploy, operate, and scale a private mobile network, to extend METCC-P’s functionality in austere combat settings, which often have limited connectivity. This is crucial so that, even in the most remote or compromised locations, military personnel can access and provide specialized medical care.