Contact Center

Optimize your Customer Experience with Amazon Connect and APN Partner Solutions

Improve your customer experience and contact center efficiency with pre-integrated solutions and pre-defined consulting services from APN Partners with validated capabilities.

The contact center solutions showcased here are part of Solution Space, an AWS website that includes secure and scalable customer solutions that combine AWS services with technologies from APN Partners.

Introducing Amazon Connect
Roadside assistance: Service scenario

Service

Anticipate and respond to your customers' needs by using Amazon Connect and its AI-powered self-service capabilities in combination with solutions from APN Partners with validated Amazon Connect capabilities, and improve customer satisfaction by delivering personalized customer experiences in time-critical scenarios.

Mobile upgrade: Sales scenario

Sales

Increase revenue by using Amazon Connect combined with APN Partner solutions to improve the purchase experience of your customers on the phone and on the web. Watch this short video to learn how you can deliver such satisfying experiences cost-effectively, not next month or next year, but today.

Browse integrations

Amazon Connect was designed to easily integrate with a host of AWS services and technology providers, enabling you to augment the capabilities of your Amazon Connect contact center to perfectly suit the unique goals and needs of your business. As a result, your contact center can be agile and efficient, while also arming your sales and customer service teams with substantially more information and context than in the past.

  • Sales and Service
  • Workforce Optimization
  • Speech Analytics
  • Fraud Detection
  • Collaboration & Messaging
  • Location services

Browse consulting offerings

Discover consulting and managed services offers that can help you achieve your business needs with APN Consulting Partners that have validated consulting capabilties with Amazon Connect.

  • Proof-of-concept
  • Integration Services
  • Migrate to Cloud
  • Managed Services

Blog posts & articles

VoiceBase - Big Voice Blog
Helene Servillon, VoiceBase
27 Mar 2018
Sydney Fenkell, Mobiquity
03 Apr 2018
 

Learn more about Amazon Connect

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